Services Engagement Director

3 days ago


Marquand, Missouri, United States Genesys Cloud Services, Inc. Full time
{"title": "Services Engagement Director", "description": "Job Summary

Genesys Cloud Services, Inc. is seeking a highly skilled Services Engagement Director to lead our Professional Services organization in identifying strategic business opportunities and generating revenue. This role requires a strong ability to recognize opportunities, negotiate and close deals, and work effectively with cross-functional teams.

Key Responsibilities
  • Participate in pre-sales processes to understand client needs and gather requirements.
  • Assist sales teams with project scoping exercises and preparing statements of work.
  • Pursue Professional Services sales leads and prospective clients.
  • Align with Delivery Managers on forecast and pipeline and provide dashboards.
  • Create and deliver Professional Services Statements of Work that align to customer deployment objectives.
  • Network and develop strong business relationships.
  • Contribute to strategic and tactical planning for professional services growth.
  • Build client relationships, delivering presentations and proposals.
  • Maintain extensive knowledge of current products and market conditions.
Requirements
  • Bachelor's degree in Business or related field.
  • 8+ years in a business setting with at least three years of experience in customer-facing sales business solutions, digital solutions, and/or telecommunications environment.
  • Ability to work effectively both individually and with a team.
  • Ability to travel 50-60% of the time.
  • Strong leadership, interpersonal and presentation skills with excellent written and verbal communication skills.
  • Proven success in sales - lead generation, acquisitions, and relationship management.
What We Offer
  • Market-competitive salary with an anticipated base compensation range of $108,000 to $212,250.
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.
", "lang_code": "en-US"}

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