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Director of Operations

2 months ago

Marquand, Missouri, United States Caregiver, Inc. Full time
Job Summary

Caregiver, Inc. is seeking a highly skilled and experienced Area Director to oversee the delivery of services to individuals served. The successful candidate will be responsible for planning, directing, and coordinating the systems, processes, and programs necessary to ensure services meet state licensing standards and contract obligations.

Key Responsibilities
  • Service Delivery
    • Assist in marketing services to the community, referral sources, and stakeholders.
    • Attend individual pre-placement meetings and ensure designated team members attend meetings for all individuals.
    • Ensure services are provided as written on the individual plan.
    • Audit service delivery notes and day habilitation notes.
    • Track services and review documentation of service providers.
  • Compliance and Risk Management
    • Ensure compliance with all regulations and laws.
    • Oversee the purchase of adaptive aids and necessary home modifications.
    • Review individual utilization sheets for over/under utilization and adjust as necessary.
  • Team Management
    • Directly supervise administrative team members, program directors, DSPs, clinical team, and maintenance team members.
    • Responsible for employment actions, including interviewing, hiring, disciplining, rewarding, evaluating, and terminating employees.
    • Ensure all team members are trained on the philosophy, policies, and procedures of Caregiver and individual plans.
  • Quality Assurance
    • Ensure corrective action process is followed if team members fail to meet required expectations or if policies and/or procedures are violated.
    • Ensure compliance with all federal, state, and local employment laws.
    Requirements
    • Excellent writing and communication skills.
    • Ability to work in a professional environment.
    • Extensive knowledge of the Indiana Medicaid Waiver programs (preferred).
    • Ability to handle multiple tasks efficiently and effectively.
    • Bachelor's degree in a social services field strongly preferred.
    • Minimum of 5 years working with individuals with developmental disabilities (preferred).