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Hospitality Ambassador

2 months ago

Miami Beach, Florida, United States Kimpton Hotel Full time

About the Role:

We're seeking a highly motivated and enthusiastic individual to join our team as a Hospitality Ambassador. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide quality customer service by demonstrating excellent knowledge of our menu items and restaurant operations.
  • Serve food and beverages to guests in a timely, courteous, and efficient manner.
  • Act as an advocate for the restaurant and develop relationships with guests to ensure their return.
  • Support team members and maintain a clean, safe, and organized work environment.
  • Learn and maintain product knowledge of our menu, wine, and beverage offerings.
  • Ensure guests have an enjoyable and memorable experience, and address any complaints in a professional manner.
  • Perform various tasks such as setup, breakdown, and sidework as needed.

Requirements:

  • 1 year of experience in a similar or supportive role.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Excellent communication and presentation skills.
  • Possession of a flexible schedule, with ability to work evenings, weekends, and holidays as needed.

About Us:

Kimpton Hotels & Restaurants is a boutique hotel company that values diversity, equity, and inclusion. We strive to create a culture that reflects the diversity of our guests and employees. We welcome and celebrate people of all backgrounds, experiences, and perspectives.