Dental Office Coordinator

2 days ago


Aventura, Florida, United States Dental Care Alliance Full time

About the Role

Main Street Children's Dentistry and Orthodontics is seeking a highly skilled Dental Receptionist to join our team in Aventura, Florida. This full-time position requires a minimum of 1+ years of experience working as a Receptionist in a dental office. We are looking for a candidate with exceptional customer service skills, strong communication skills, and the ability to multitask, prioritize, and follow up to ensure best practices. Bilingual (Spanish/English) is required.

Key Responsibilities

  • Provide exceptional customer service to patients and visitors, acknowledging, smiling, and greeting them upon arrival and dismissal.
  • Respond to patient questions and concerns in accordance with DCA Policies.
  • Answer incoming phone calls and schedule appointments.
  • Maintain the appointment book and confirm appointments.
  • Follow up on no-shows and cancellations.
  • Register patients on the sign-in sheet and post charges and payments to patient accounts.
  • Check voicemail daily and maintain a clean and friendly waiting area for patients.

Requirements

  • Experience working in a dental office.
  • Knowledge of insurance plans (HMO/PPO) is a plus.
  • Experience answering telephones.
  • Exceptional customer service skills.
  • Bilingual (Spanish/English) is required.


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