Dental Office Coordinator
2 days ago
About the Role
Main Street Children's Dentistry and Orthodontics is seeking a highly skilled Dental Receptionist to join our team in Aventura, Florida. This full-time position requires a minimum of 1+ years of experience working as a Receptionist in a dental office. We are looking for a candidate with exceptional customer service skills, strong communication skills, and the ability to multitask, prioritize, and follow up to ensure best practices. Bilingual (Spanish/English) is required.
Key Responsibilities
- Provide exceptional customer service to patients and visitors, acknowledging, smiling, and greeting them upon arrival and dismissal.
- Respond to patient questions and concerns in accordance with DCA Policies.
- Answer incoming phone calls and schedule appointments.
- Maintain the appointment book and confirm appointments.
- Follow up on no-shows and cancellations.
- Register patients on the sign-in sheet and post charges and payments to patient accounts.
- Check voicemail daily and maintain a clean and friendly waiting area for patients.
Requirements
- Experience working in a dental office.
- Knowledge of insurance plans (HMO/PPO) is a plus.
- Experience answering telephones.
- Exceptional customer service skills.
- Bilingual (Spanish/English) is required.
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