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Veterinary Front Desk Coordinator

2 months ago

Aventura, Florida, United States Veterinary Practice Partners Full time
About the Role

We are seeking a highly organized and customer-focused Veterinary Receptionist to join our team at Amor Animal Hospital. As the first point of contact for our clients, you will play a crucial role in setting the tone for their visit and ensuring a positive experience for their pets.

Key Responsibilities
  • Client Communication: Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Administrative Tasks: Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Phone and Email Support: Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Pet Care Knowledge: Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Clinic Maintenance: Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
  • Previous Experience: Previous experience as a veterinary receptionist or medical office assistant preferred.
  • Organizational Skills: Strong organizational and multitasking skills.
  • Professionalism: Ability to maintain a calm, professional, and positive demeanor.
About Amor Animal Hospital

Our modern clinic features dedicated waiting areas and exam rooms designed exclusively for cats and dogs. We prioritize your pet's health and comfort, and our facility and medical protocols exceed the highest standards. We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan for full-time employees. We are committed to providing a unique veterinary experience tailored just for you and your pets.