Wellness Ambassador

2 months ago

Aventura, Florida, United States 10X Health System Full time
Job Summary

The Wellness Concierge is a key member of our team at 10X Health System, responsible for building and maintaining strong relationships with our clients to ensure their long-term success in the health and wellness arena.

Key Responsibilities
  • Act as a liaison between patients and internal operations, sales, and marketing teams to ensure seamless communication and coordination.
  • Assist with patient transition from sales cycle to retention cycle, ensuring a smooth and successful experience.
  • Meet or exceed retention metrics by delivering exceptional customer service and support.
  • Establish, develop, and maintain positive business and patient relationships through regular communication and in-office visits.
  • Strengthen patient relationships by advising and counseling them through their journey of product selection and plan administration.
  • Coordinate and facilitate client labs, physicals, and blood donations to ensure timely and accurate results.
  • Deliver medication recommendations from the Medical Provider to the patient, and send medication instructions (written/video) to clients and assist with re-ordering medications.
  • Create and send patient reminders, conduct follow-up calls, and maintain proactive engagement to support adherence and progress.
  • Prepare and submit lab requisitions accurately, ensuring the seamless flow of diagnostic information.
  • Build, maintain, and update full client book of business, utilizing CRM and EMR as the central point of knowledge for our patient information.
  • Serve existing customers by optimizing current purchase plan by upselling products and services, ensuring patients are satisfied and re-ordering medications on time.
Requirements
  • Knowledge of health care terminology and EMR and CRM systems.
  • Adept at overcoming objections in relation to price, value, and product selection.
  • Ability to relay instructions and pre-established guidelines to the patient to ensure successful adherence to a protocol.
  • Patient care experience required with prior knowledge of peptides, hormones, wellness, and/or nutrition protocols.
  • Possess knowledge of 10X Health Products, Pricing, and Services.
  • Ability to keep patients on a protocol.
Education and Experience
  • Bachelor's degree in Marketing, Sales, Business, or related equivalent of experience preferred.
  • 2+ years of patient care experience required with prior knowledge of peptides, hormones, and wellness protocols.
  • Health, Nutrition, Fitness, or Functional Wellness background required.

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