Wellness Ambassador
2 months ago
The Wellness Concierge is a key member of our team at 10X Health System, responsible for building and maintaining strong relationships with our clients to ensure their long-term success in the health and wellness arena.
Key Responsibilities- Act as a liaison between patients and internal operations, sales, and marketing teams to ensure seamless communication and coordination.
- Assist with patient transition from sales cycle to retention cycle, ensuring a smooth and successful experience.
- Meet or exceed retention metrics by delivering exceptional customer service and support.
- Establish, develop, and maintain positive business and patient relationships through regular communication and in-office visits.
- Strengthen patient relationships by advising and counseling them through their journey of product selection and plan administration.
- Coordinate and facilitate client labs, physicals, and blood donations to ensure timely and accurate results.
- Deliver medication recommendations from the Medical Provider to the patient, and send medication instructions (written/video) to clients and assist with re-ordering medications.
- Create and send patient reminders, conduct follow-up calls, and maintain proactive engagement to support adherence and progress.
- Prepare and submit lab requisitions accurately, ensuring the seamless flow of diagnostic information.
- Build, maintain, and update full client book of business, utilizing CRM and EMR as the central point of knowledge for our patient information.
- Serve existing customers by optimizing current purchase plan by upselling products and services, ensuring patients are satisfied and re-ordering medications on time.
- Knowledge of health care terminology and EMR and CRM systems.
- Adept at overcoming objections in relation to price, value, and product selection.
- Ability to relay instructions and pre-established guidelines to the patient to ensure successful adherence to a protocol.
- Patient care experience required with prior knowledge of peptides, hormones, wellness, and/or nutrition protocols.
- Possess knowledge of 10X Health Products, Pricing, and Services.
- Ability to keep patients on a protocol.
- Bachelor's degree in Marketing, Sales, Business, or related equivalent of experience preferred.
- 2+ years of patient care experience required with prior knowledge of peptides, hormones, and wellness protocols.
- Health, Nutrition, Fitness, or Functional Wellness background required.
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Dining Experience Ambassador
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Sales Associate
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Front Desk Representative
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Travel CT Technologist
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Travel CT Technologist Position
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Travel CT Technologist Position
3 weeks ago
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Travel CT Technologist Position
3 weeks ago
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Travel CT Technologist
3 weeks ago
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Travel CT Technologist
3 weeks ago
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Portfolio Manager CI
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Stock Associate, Nordstrom, Aventura
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Medical Assistant
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