Technical Support Specialist

4 weeks ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Summary

As a Technical Support Specialist - Journeyman DC, you will be responsible for providing technical support to end-users on a variety of issues. Your primary goal will be to ensure a timely and effective resolution to technical problems.

Key Responsibilities:

Respond to and diagnose problems through discussion with users.

Ensure a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.

Supervise operation of help desk and serve as focal point for customer concerns.

Provide support to end-users on a variety of issues.

Identify, research, and resolve technical problems.

Respond to telephone calls, emails, and personnel requests for technical support.

Document, track, and monitor the problem to ensure a timely resolution.

Provide second-tier support to end-users for either PC, server, or mainframe applications or hardware.

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.

Recommend systems modifications to reduce user problems.

Requirements:

Strong technical skills and knowledge of computer systems and software.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and prioritize multiple tasks.

Strong analytical and troubleshooting skills.

Ability to work effectively in a team environment.

Strong customer service skills and ability to provide excellent support to end-users.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and professional development.

Collaborative and dynamic work environment.

Recognition and rewards for outstanding performance.

Comprehensive training and support to ensure success in the role.

How to Apply:

If you are a motivated and experienced technical support specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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