Client Services Associate

2 weeks ago


Lubbock, Texas, United States Providence Service Full time

Position Overview

Under the supervision of the JACC Business Operations Manager, this role is primarily focused on assisting patients throughout the registration and arrival procedures for their professional office visits. The individual in this position will manage a multi-line phone system, directing calls to the relevant departments, and will be responsible for scheduling appointments and verifying insurance benefits.

This role also entails completing the registration process by accurately gathering demographic information, insurance details, and collecting any known patient liabilities prior to service. Furthermore, this position emphasizes delivering exceptional customer service, fostering a positive patient experience, and ensuring overall patient satisfaction.

Essential Qualifications:

  • A minimum of 1 year of experience in a healthcare office or a related field.
  • Familiarity with Insurance Eligibility systems.
  • At least 6 months of experience in a Patient Access or Business office environment within healthcare.

Desirable Qualifications:

  • 1 year of experience in outpatient registration.

Why Choose Providence?

We offer a comprehensive benefits package designed to support you and your family in maintaining wellness, advancing your career, and achieving financial stability. Our commitment is to take care of you, enabling you to focus on our mission of caring for all, particularly the most vulnerable members of our communities.

About Providence

At Providence, we pride ourselves on our commitment to the principle of "Know me, care for me, ease my way." Working within our family of organizations means that, regardless of your role, we will support you in your career journey, allowing you to support others effectively. We provide outstanding benefits and promote an inclusive workplace where diversity is celebrated, and every individual is valued, heard, and respected. Our dedicated team of over 120,000 caregivers serves in more than 50 hospitals and over 1,000 clinics, providing a full spectrum of health and social services across multiple states.

Commitment to Diversity

Providence is proud to be an Equal Opportunity Employer. We are dedicated to ensuring that every member of our workforce works in an environment free from discrimination and harassment based on race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by law. We believe that diversity strengthens our organization, and we are committed to fostering an inclusive workforce and creating equal opportunities for advancement.



  • Lubbock, Texas, United States City of Lubbock Full time

    Position OverviewThe City of Lubbock is seeking a dedicated Customer Service Representative to join our team at the Mahon Library. This full-time role is essential in providing exceptional service to our community.Key ResponsibilitiesAssist patrons at various service points, ensuring a welcoming environment for all visitors.Engage with a diverse clientele,...


  • Lubbock, Texas, United States Providence Health & Service Full time

    Job OverviewUnder the supervision of the Patient Access Services Manager, the Patient Services Associate plays a vital role in facilitating patient experiences during the registration and arrival process for both scheduled and unscheduled appointments. This position is essential in gathering precise demographic and insurance details, as well as collecting...


  • Lubbock, Texas, United States Providence Service Full time

    Position OverviewUnder the supervision of the Patient Access Services Manager, the Patient Services Associate plays a crucial role in facilitating the registration and arrival process for patients attending scheduled and unscheduled appointments. This position involves accurately gathering demographic details, insurance information, and any known patient...


  • Lubbock, Texas, United States Providence Service Full time

    Position OverviewUnder the supervision of the Patient Access Services manager, the Patient Services Associate plays a crucial role in facilitating patient registration and arrival for both scheduled and unscheduled appointments. This position involves accurately gathering demographic details, insurance information, and any known patient liabilities at the...


  • Lubbock, Texas, United States Providence Service Full time

    Position OverviewUnder the supervision of the Patient Access Services manager, the Patient Services Associate plays a crucial role in assisting patients during the registration and arrival process for both scheduled and unscheduled appointments. This position involves accurately gathering demographic and insurance information, as well as collecting any known...


  • Lubbock, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: Culinary Services Associate II Join a dedicated team that values the well-being of those we serve and is committed to enhancing the quality of life for individuals with intellectual and developmental disabilities. Our facilities provide essential services and support to individuals who may be medically fragile or face behavioral challenges. ...


  • Lubbock, Texas, United States Slim Chickens Full time

    Position OverviewJoin the dynamic team at Slim Chickens as a Culinary Service Associate. This role is essential in delivering exceptional dining experiences in a vibrant fast-casual environment.Key ResponsibilitiesContribute to a positive atmosphere by engaging with guests and ensuring their satisfaction.Participate in the closing operations of the...


  • Lubbock, Texas, United States CarMax Full time

    Location: NationwideCompany Overview: CarMax is redefining the automotive retail experience, providing customers with a transparent and trustworthy environment.Position Summary:As a Client Engagement Specialist, you will play a pivotal role in delivering an exceptional experience for our customers. Your primary responsibility will be to guide and support...


  • Lubbock, Texas, United States Pizza Hut Shop Full time

    Location: Lubbock, TXPosition: CashierOverview:As a vital member of our team, you will be known as a Customer Service Associate, dedicated to delivering exceptional service to every guest. Your role will involve creating a welcoming atmosphere for customers from their first interaction to their subsequent visits.Key Responsibilities:Provide outstanding...


  • Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Job SummaryWe are seeking a friendly and courteous professional to provide exceptional dining experiences for our guests at Embassy Suites Lubbock. As a server, you will be responsible for ensuring our guests are seated promptly, their orders are taken, prepared, and served on time, and that tables are cleaned and ready for the next guests.Key...


  • Lubbock, Texas, United States Providence Health & Service Full time

    Position OverviewThe Surgical Services Associate Technician plays a vital role in the Operating Room and Surgical Services Department, engaging in essential tasks such as preparing and sanitizing patient areas and surgical suites, ensuring the safe transfer of patients, and managing the retrieval, decontamination, and distribution of surgical instruments and...


  • Lubbock, Texas, United States Aramark Uniform Services Full time

    **Job Summary**Aramark Uniform Services is seeking a highly motivated and customer-focused Relief Customer Service Representative Driver to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.**Key...


  • Lubbock, Texas, United States SSP Full time

    Position OverviewCompensation: $13.00 / Hour PLUS TipsAvailability: Open Monday - Sunday, 4 AM - 7 PMOpportunities for AdvancementImmediate HiringComplimentary ParkingEmployee Meals ProvidedComprehensive Benefits PackageSSP covers an average of 80% of monthly premiums based on coverage level, including Dental, Vision, and various voluntary plans.As a...


  • Lubbock, Texas, United States Grimes Insurance Agency Inc Full time

    Perks:401(k) matchingPerformance-based bonusesCompany gatheringsAttractive salaryDental coverageHealth coverageGrimes Insurance Agency Inc is in search of a seasoned professional eager to oversee a data-oriented, technologically advanced, and customer-focused team of service representatives within our esteemed insurance firm. In this position, you will take...


  • Lubbock, Texas, United States GolfSuites Full time

    GolfSuites is in search of dependable and friendly Culinary Service Associates. At GolfSuites, we pride ourselves on fostering a welcoming, positive, and engaging environment for all Team Partners, encouraging them to express their individuality, enjoy their work, and create memorable experiences for everyone. Our mission is to deliver a FUN, Inclusive, and...


  • Lubbock, Texas, United States GolfSuites Full time

    Job OverviewGolfSuites is seeking dedicated and friendly Culinary Service Associates. We are committed to fostering a warm, positive, and engaging environment for all Team Partners, encouraging them to express their individuality, enjoy their work, and create memorable experiences for everyone.Our mission at GolfSuites is to deliver a FUN, Inclusive, and...


  • Lubbock, Texas, United States Grimes Insurance Agency Inc Full time

    Benefits:401(k) matchingPerformance-based bonusesCompany eventsCompetitive salaryDental coverageHealth insuranceGrimes Insurance Agency Inc is seeking a skilled leader to oversee a data-driven, technology-focused team of customer service experts within our esteemed insurance organization. In this role, you will be tasked with managing the daily functions of...


  • Lubbock, Texas, United States Prosperity Bancshares Full time

    Customer Service Representative at Prosperity BancsharesWe are seeking an enthusiastic professional dedicated to providing outstanding customer support. As a Customer Service Representative, your primary responsibility will be to manage incoming inquiries regarding our financial products and services. You will play a crucial role in helping clients maximize...


  • Lubbock, Texas, United States Prosperity Bancshares Full time

    Customer Service Representative at Prosperity BancsharesWe are seeking an enthusiastic individual dedicated to providing outstanding customer support. As a Customer Service Representative, your primary responsibility will be to manage incoming inquiries related to our offerings and assist customers with their needs. You will play a crucial role in helping...


  • Lubbock, Texas, United States Aramark Uniform Services Full time

    **Job Summary**Aramark Uniform Services is seeking a highly motivated and customer-focused Relief Customer Service Representative Driver to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients while operating a company vehicle to deliver products and services.**Key...