Executive Housekeeping Supervisor

2 weeks ago

Norwalk, Connecticut, United States Shaner Hotel Group Full time
Job Overview

The Executive Housekeeping Supervisor plays a crucial role in ensuring the highest standards of cleanliness and guest satisfaction within the hotel. This position requires a proactive leader who can effectively manage the housekeeping team while maintaining operational excellence.

Key Responsibilities
  • Work flexible hours, including weekends and holidays, to meet the needs of the hotel.
  • Oversee daily operations of the Housekeeping Department, ensuring all procedures are followed.
  • Maintain comprehensive knowledge of Shaner Hotels' policies and ensure the team is well-informed.
  • Address and resolve guest concerns promptly to enhance guest experiences.
  • Train and mentor team members, ensuring compliance with training standards.
  • Evaluate daily occupancy levels and prepare for potential challenges with effective strategies.
  • Support team members in their roles to deliver exceptional service to guests.
  • Ensure cleanliness, sanitation, and organization in all assigned areas.
  • Supervise employee performance to foster a productive and positive work environment.
  • Assist with housekeeping, laundry, and other duties as needed.
  • Complete any additional tasks as assigned.
Qualifications
  • A minimum of 1 year of experience in housekeeping within the hospitality sector.
  • Ability to comprehend safety guidelines, operational instructions, and procedural manuals.
  • Strong communication skills with guests, management, and team members.
  • High school diploma or equivalent; some college education is preferred.
  • Bilingual skills in English and Spanish are advantageous.
  • Familiarity with cleaning techniques, chemical safety, and equipment operation.
About Shaner Hotel Group

Shaner Hotel Group is recognized as a leading owner-operator and management company in the hospitality industry. With a diverse portfolio of over 65 properties across multiple states and countries, we collaborate with top hospitality brands, including independent hotels. Our comprehensive services encompass hotel development, design, construction, e-commerce, and revenue management.

Team Environment

At Shaner Hotels, we offer a rewarding opportunity at our Residence Inn Norwalk location. This modern hotel features 102 rooms and is situated near a vibrant area with a variety of dining, shopping, and entertainment options for guests.

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