Help Desk Support Specialist

6 days ago


Canton, Ohio, United States BLaST Intermediate Unit #17 Full time
Job Summary

The IU seeks an intern to join its Information Technology department. As a member of the IT Helpdesk team, you will gain hands-on experience providing technical support to the IU's staff. Your responsibilities will include responding to service requests, troubleshooting hardware and software issues, and assisting with the setup and maintenance of computer systems.

Key Responsibilities
  • Receive and respond to service requests via ticket, phone, and email
  • Perform basic hardware repairs and replacements
  • Assist with the configuration and deployment of PCs for new employees using Microsoft Intune and Autopilot
  • Help maintain internal IT documentation and employee self-help wiki
  • Perform intermediate level troubleshooting on MS office, Windows devices, and basic networking
  • Assist with hardware refreshes for existing workstations and mobile devices
About the IU

The IU operates a diverse range of systems, including Windows, macOS, Chrome OS, and iOS. We support both on-premise and remote users, and our team is committed to providing excellent technical support to our staff.



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