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Front Desk Representative

2 months ago


Canton, Ohio, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth check-in and check-out process. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service to our guests.

Key Responsibilities:
  • Register guests and handle room reservations
  • Provide information and assistance to guests regarding hotel services, facilities, and hours of operation
  • Handle check-ins and check-outs in a friendly and efficient manner
  • Operate the front desk computer system and ensure accurate logging and delivery of packages, mail, and messages
  • Maintain a clean and organized work area, and ensure overall cleanliness and safety throughout the hotel and grounds
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Knowledge of hotel products and guest services
  • Ability to participate in the creation of an enjoyable work environment
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan