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Front Desk Representative
2 months ago
As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth check-in and check-out process. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service to our guests.
Key Responsibilities:- Register guests and handle room reservations
- Provide information and assistance to guests regarding hotel services, facilities, and hours of operation
- Handle check-ins and check-outs in a friendly and efficient manner
- Operate the front desk computer system and ensure accurate logging and delivery of packages, mail, and messages
- Maintain a clean and organized work area, and ensure overall cleanliness and safety throughout the hotel and grounds
- High School diploma or equivalent required; college coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Knowledge of hotel products and guest services
- Ability to participate in the creation of an enjoyable work environment
- Competitive benefits package, including medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan