Desktop Support Specialist

1 week ago


Canton, Ohio, United States Diebold Incorporated Full time
Desktop Support Specialist

At Diebold Nixdorf, we're committed to connecting people to commerce in a hyper-connected world. As a Desktop Support Specialist, you'll play a vital role in automating, digitizing, and transforming the way millions of people bank and shop.

Key Responsibilities:
  • Provide support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment.
  • Provision, install, and set up equipment, troubleshoot issues, and provide basic training and technical guidance.
  • Respond to calls regarding system outages, troubleshooting, and resolving users' issues.
  • Meet or exceed Service Level Agreements (SLAs) and create clear, high-quality policy, process, and procedure documentation.
  • Work closely with support and technical teams to develop Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs).

We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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