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IT Service Desk Manager

2 months ago

Canton, Ohio, United States GAI Consultants Full time
Job Title: Assistant IT Manager

GAI Consultants, Inc. is seeking an experienced Assistant IT Manager to lead the information technology service desk operations for the organization. The successful candidate will have the ability to work from any of GAI's office locations.

Key Responsibilities:
  • Manage a team of service desk technicians to ensure timely and effective resolution of IT service requests.
  • Develop and support information systems products and services, including personal computers, peripherals, internet connectivity, and installed software applications.
  • Oversee service performance, assist with purchasing, testing, or installation of service desk equipment, and develop standard operating procedures for IT services.
  • Lead and direct the work of other employees, providing recommendations for personnel decisions and administering established policies and procedures.
Requirements:
  • Comprehensive knowledge of IT concepts and principles.
  • 10 years of experience in a related field, with a bachelor's degree in Information Technology or a related field.
  • Strong leadership and problem-solving skills, with the ability to work collaboratively with cross-functional teams.
Why GAI:

GAI Consultants, Inc. is committed to diversity, equity, and inclusion, fostering a workforce that represents different communities, cultures, and viewpoints. We offer a comprehensive benefits package, including competitive salary, medical, vision, dental, and paid time off.

As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the growth and success of our organization.