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Customer Support Specialist

2 months ago

Canton, Ohio, United States Securitas Electronic Security Inc Full time
Job Title: Customer Support Specialist

Securitas Technology, a leading provider of integrated security solutions, is seeking a highly skilled Customer Support Specialist to join our team.

As a Customer Support Specialist, you will be responsible for providing technical support to field technicians and customers, troubleshooting programming problems, and interpreting incoming data.

Key Responsibilities:
  • Provide technical support to field technicians and customers via telephone, email, and internet.
  • Troubleshoot programming problems and interpret incoming data.
  • Utilize multiple software systems to define, program, and process new alarm installations.
  • Interface with field associates, headquarters support organizations, sales, parts facilities, customers, and others as required.
  • Escalate non-documented issues to next level of support or management as required.
Requirements:
  • High School diploma or equivalent required, Associate's degree preferred.
  • 3-5 years of work experience.
  • Skilled in process documentation, project tracking, and prioritization.
  • Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO.
  • Exceptional customer communication skills.
What We Offer:
  • Highly competitive salary.
  • Company training and industry-leading certification program.
  • Opportunity for annual merit pay increases.
  • Paid company training.
  • Medical, dental, vision, and life insurance.
  • Company-paid short-term and long-term disability.
  • 401K with 60% match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Educational assistance.
  • Exceptional growth opportunities.
  • Wide variety of employee discounts on travel, equipment, and more.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.