Front Desk Coordinator

16 hours ago


New Cumberland, West Virginia, United States Mountaineer Casino Resort Full time

**Job Title:** Front Desk Coordinator

Job Summary:

We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Mountaineer Casino Resort. As the first point of contact for guests, you will be responsible for providing exceptional service and ensuring a seamless check-in experience.

Key Responsibilities:

  • Coordinate all hotel reservation activity, including room assignments and key management.
  • Verify guest credit and establish payment methods.
  • Manage room availability and guest accounts using our hotel computer systems.
  • Process payments, balance cash accounts, and perform simple bookkeeping activities.
  • Resolve guest complaints and ensure their satisfaction with their room.

Requirements:

  • A high school diploma or equivalent is required.
  • Excellent communication skills and a friendly disposition are essential.
  • The ability to work in a fast-paced environment and handle stressful situations is necessary.
  • You must be available to work all shifts and willing to assist with various tasks as needed.

Estimated Salary:** $35,000 - $45,000 per year, depending on experience.

Benefits:** A competitive salary, opportunities for advancement, and a comprehensive benefits package are just a few perks of working at Mountaineer Casino Resort.



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