Fitness Services Representative

7 days ago


Cumberland, Virginia, United States Planet Fitness Full time
About Planet Fitness

At Planet Fitness, we're passionate about providing a supportive and motivating environment that helps people achieve their fitness goals. Our mission is to enhance people's lives with an affordable, high-quality fitness experience.

Job Summary

We're seeking a Fitness Services Representative to join our team in creating a positive member experience. As a key member of our staff, you'll provide exceptional customer service to our members, prospective members, and guests, ensuring they feel welcome and supported throughout their fitness journey.

Main Responsibilities
  • Greet members, prospective members, and guests, providing a friendly and approachable atmosphere.
  • Handle all front desk activities, including answering phone calls, checking members into the system, new member sign-ups, and conducting tours.
  • Facilitate necessary updates to member accounts, responding to questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, contributing to a positive and motivating environment.
  • Closely manage shift operations, ensuring a smooth transition for the next day.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listening skills with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Compensation

$13.00 per hour

Why Join Us?

As a Fitness Services Representative at Planet Fitness, you'll be part of a dynamic team dedicated to helping people achieve their fitness goals. You'll enjoy a supportive and motivating work environment, opportunities for growth and development, and the satisfaction of making a difference in people's lives. With over 2,000 locations across the United States and internationally, there are plenty of opportunities to advance your career and shape the future of our brand.



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