Luxury Front Desk Coordinator
1 day ago
We are seeking a highly skilled Front Desk Coordinator to join our team at Loews Regency New York Hotel.
About the RoleThis is an exciting opportunity to work in a luxury hotel environment, coordinating world-class front desk services and ensuring exceptional guest experiences.
Key Responsibilities- Coordinate curbside check-in processes to provide a seamless welcome experience for guests.
- Resolve guest complaints professionally and promptly, maintaining a high level of customer satisfaction.
- Develop and update rooming procedures to ensure efficient and effective service delivery.
- Manage repeat guest and VIP service programs to foster loyalty and retention.
- Monitor cashier accuracy and take corrective action as necessary to maintain high standards.
- Review daily payroll reports to optimize labor costs within budgetary guidelines.
- Bachelor's degree in Hospitality Management or related field, or equivalent experience.
- Minimum five years' experience in hotel operations management, with extensive knowledge of all hotel departments.
- Excellent communication and leadership skills, with the ability to motivate and train staff.
- Familiarity with computer programs used in property management systems.
A competitive salary range of $64,000.00 - $80,000.00 per year, based on experience, plus benefits including health insurance, paid time off, and opportunities for career advancement.
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