Luxury Front Desk Coordinator

1 day ago


New York, New York, United States Loews Hotels Full time

We are seeking a highly skilled Front Desk Coordinator to join our team at Loews Regency New York Hotel.

About the Role

This is an exciting opportunity to work in a luxury hotel environment, coordinating world-class front desk services and ensuring exceptional guest experiences.

Key Responsibilities
  • Coordinate curbside check-in processes to provide a seamless welcome experience for guests.
  • Resolve guest complaints professionally and promptly, maintaining a high level of customer satisfaction.
  • Develop and update rooming procedures to ensure efficient and effective service delivery.
  • Manage repeat guest and VIP service programs to foster loyalty and retention.
  • Monitor cashier accuracy and take corrective action as necessary to maintain high standards.
  • Review daily payroll reports to optimize labor costs within budgetary guidelines.
Requirements
  • Bachelor's degree in Hospitality Management or related field, or equivalent experience.
  • Minimum five years' experience in hotel operations management, with extensive knowledge of all hotel departments.
  • Excellent communication and leadership skills, with the ability to motivate and train staff.
  • Familiarity with computer programs used in property management systems.
What We Offer

A competitive salary range of $64,000.00 - $80,000.00 per year, based on experience, plus benefits including health insurance, paid time off, and opportunities for career advancement.



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