Patient Care Support Representative

1 week ago


Casper, Wyoming, United States Community Health Center of Central Wyoming Full time
Job Overview

Position Type: Full-Time, Monday - Friday, 8:00 AM - 5:00 PM, 40 hours per week. Occasional Saturday shifts and extended hours may be required.

The Patient Support Specialist serves as a vital link between healthcare providers and patients. In this role, you will:

  • Welcome patients and ensure their information is accurately updated in the Electronic Health Record (EHR).
  • Coordinate follow-up appointments and manage co-pay collections.
  • Inform patients about available programs at CHCCW, including Lab, Radiology, Pharmacy, Case Management, Behavioral Health, Family Medicine, Pediatrics, and Quick Care.

As a Patient Support Specialist, you will also:

  • Verify insurance details and maintain patient document accuracy.
  • Utilize a multi-line phone system to manage communications effectively.
  • Uphold a high standard of patient experience by addressing various needs and concerns.

This position requires exceptional interpersonal skills, attention to detail, and the ability to handle multiple tasks simultaneously. You will encounter challenging situations that demand patience and empathy towards patients and their families.

Confidentiality is paramount; all patient information must be handled with the utmost discretion. Additionally, you will need to recognize medical emergencies and promptly notify the appropriate medical staff, occasionally assisting other healthcare providers as necessary.

In summary, the Patient Support Specialist must maintain a professional demeanor while providing compassionate care, ensuring that all interactions with patients, providers, and colleagues are respectful and dignified.



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