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Patient Care Support Specialist

2 months ago

Casper, Wyoming, United States Community Health Center of Central Wyoming Full time
Job Overview

The Patient Support Specialist is a vital role within our organization, operating on a full-time schedule from Monday to Friday, 8:00 AM to 5:00 PM, totaling 40 hours per week. This position may occasionally require weekend shifts and extended hours.

Key Responsibilities

The primary responsibility of the Patient Support Specialist is to serve as a crucial link between healthcare providers and patients. Key duties include:

  • Welcoming patients and ensuring their information is accurately updated in the Electronic Health Record (EHR).
  • Coordinating follow-up appointments and collecting necessary co-pays.
  • Educating patients about available programs such as Lab, Radiology, Pharmacy, Case Management, Behavioral Health, Family Medicine, Pediatrics, and Quick Care.
Essential Skills

Patient Support Specialists are trained to:

  • Verify insurance details and consistently review patient documentation.
  • Update registrations and manage a multi-line phone system.
  • Ensure that patient experiences align with expectations through attention to detail and effective communication.
Work Environment

This role often involves managing multiple tasks simultaneously while maintaining a courteous and cooperative demeanor. Strong interpersonal skills, initiative, and the ability to handle sensitive situations with compassion are essential.

Confidentiality and Emergency Response

All patient information must be treated with the utmost confidentiality. The Patient Support Specialist must also be capable of recognizing medical emergencies and alerting the appropriate medical personnel when necessary.

Conclusion

In summary, the Patient Support Specialist is expected to navigate challenging situations with diplomacy and professionalism, ensuring that all interactions with patients, providers, and colleagues are conducted with respect and dignity.