Administrative Operations Specialist
2 weeks ago
Position Overview
OneMain Financial is in search of skilled individuals to join our Operations Support team as Operations Support Representatives. This role is essential in delivering administrative assistance, which includes reviewing accounts, addressing inquiries from agents or management, and engaging with both internal and external clients. A comprehensive grasp of policies and procedures, alongside strong time management and organizational abilities, is crucial for success in this position.
Key Responsibilities
- Evaluate and process account transactions efficiently.
- Acquire knowledge regarding automobile titles and liens.
- Understand insurance products and the claims process.
- Handle incoming calls from insurance providers, impound facilities, and various departments.
- Reach out to external companies via phone concerning automobiles.
- Facilitate communication across different departments and branches.
- Compile and report monthly data to management.
- Ensure timely and accurate completion of assigned tasks.
- Maintain compliance with operational risk controls in line with regulatory standards and policies.
- Foster a positive workplace atmosphere.
Qualifications
- High School Diploma or GED is required; additional training is preferred.
- At least one year of experience in financial services.
- Basic proficiency in Microsoft Office applications.
- Strong organizational skills and attention to detail.
- Adaptability and flexibility in a dynamic work environment.
- Effective time management skills.
- Familiarity with systems and primary job functions.
- Understanding of relevant policies and procedures.
- Ability to collaborate and multitask effectively.
About OneMain Financial
OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers, dedicated to enhancing the financial well-being of hardworking Americans. Since our inception in 1912, we have focused on helping individuals secure the funds they need while striving for their future goals. Our diverse range of personal loans, credit cards, and other financial products empowers individuals to borrow wisely and work towards a brighter tomorrow.
Our team is driven by collaboration and innovation, thriving on transformative digital strategies, customer-centric approaches, and flexible work arrangements that foster personal and professional growth. We are committed to cultivating an inclusive culture, supporting career development, and positively impacting the communities we serve.
At OneMain, we prioritize the health and career advancement of our team members, offering a comprehensive benefits package that includes:
- Health and wellness options, including medical, dental, vision, and life insurance.
- 401(k) plan with up to 4% matching.
- Employee Stock Purchase Plan with a 10% discount.
- Tuition reimbursement opportunities.
- Generous paid time off, including vacation and personal days.
- Paid sick leave as per state or local regulations.
- Paid holidays throughout the year.
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