Director of Family Services

4 days ago

Staten Island, New York, United States HOMES FOR THE HOMELESS, INC Full time
Job Description

Job Summary:

Homes for the Homeless, Inc. is seeking a highly skilled and experienced Director of Family Services to join our team. As a key member of our organization, you will play a pivotal role in overseeing the performance of our dedicated Case Manager Supervisor and Case Managers, ensuring a collaborative and supportive environment where our team can excel and provide the best support to our families.

About the Role:

The Director of Family Services will be responsible for meeting standards implemented by the New York City Department of Homeless Services (DHS) and aligning with HFH's core mission. This role will report directly to the facility Administrator and will oversee a team of Social Workers and their work. The ideal candidate will have experience in handling DHS and OTDA audits, working with the NYC Department of Homeless Services and DHS CARES system, and performing case audits in line with DHS regulations.

Key Responsibilities:

  • Supervise Family Services staff to ensure all procedures and protocols are followed.
  • Train and monitor the effectiveness of staff.
  • Conduct case conferences among FS staff and non-compliant clients on a weekly basis.
  • Assist case management staff in motivating clients to follow through on developed independent living plans, connect to public benefits, and work to exit to permanent housing.
  • Collaborate with childcare, adult, and children's education departments' staff to maximize client participation and opportunities.
  • Ensure that Housing Workshops are conducted and that the Housing Specialist(s) are developing exit strategies with clients and referring clients to available apartments.
  • Review and sign-off on case records to ensure compliance with OTDA and DHS guidelines.
  • Assist in the adaptation or development of materials to meet the informational needs of clients.
  • Ensure that staff refer clients to appropriate agencies including employment, substance abuse and childcare programs in order to meet full complement of client needs.
  • Maintain established relationships with community agencies and schools.
  • Identify and address problems with personnel and perform disciplinary actions in conjunction with facility administration and central office.
  • Provide reports to agency administrators and central office as required.
  • Hold weekly meetings among Case Managers and Housing Specialists to ensure communication and to address issues.
  • Input monthly supervisory notes.
  • Maintain critical files.
  • Conduct monthly case audits.
  • Organize staff development workshops for Case Managers and Housing Specialists.
  • Meet with Administrators regularly to discuss family obstacles.
  • Oversee a team of Social Workers and their work.
  • Build and maintain relationship with DHS.

Requirements:

  • BA/BS in related field.
  • 2+ years of experience supervising social services staff.
  • Experience in handling DHS and OTDA audits.
  • Experience working with the NYC Department of Homeless Services and DHS CARES system is a must.
  • Can perform case audits in line with DHS regulations.
  • Experience and/or familiarity with legal services provision for immigrants and/or asylum seekers strongly preferred.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds preferred.
  • Must have at least one year of supervisory experience.
  • Must have crisis intervention experience.
  • Ability to organize, multitask and prioritize duties and responsibilities efficiently.
  • Knowledge of Microsoft Office.
  • Fluency in languages other than English, particularly Spanish strongly preferred.

Benefits:

Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, and ample personal and sick leave.

Equal Opportunity Employer:

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.

Salary:

$75,000-$80,000

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