Case Manager

4 days ago

Staten Island, New York, United States Women In Need, Inc. Full time
Job Description

Job Title: Case Manager - Family Services Specialist

Reports to: Social Service Supervisor

FLSA Status: Non-Exempt

Salary: $24.49 per hour

Job Summary:

We are seeking a highly motivated and experienced Case Manager - Family Services Specialist to join our team at Women In Need, Inc. The successful candidate will be responsible for providing case management services to families in transitional housing, ensuring their successful integration into the community and compliance with contractual requirements.

Key Responsibilities:

  • Conduct Initial Assessments: Conduct an initial assessment of each family within 48 hours of arrival to the residence, completing the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.
  • Referrals and Intake: Initiate referrals for necessary emergency services, complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart, and ensure CARES data and supporting documents are printed and filed in designated sections in the client's chart.
  • Client Orientation: Conduct orientation with clients, reviewing facility rules, clients' rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
  • Case Management: Provide comprehensive case management, including crisis intervention, counseling services, and other appropriate support services, utilizing Evidence-Based Practices (EBP) such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity.
  • Independent Living Plan (ILP): Develop an ILP for each client, defining their goals and tracking progress against goals, making modifications, and ensuring compliance with the ILP.
  • Training and Support: Provide hands-on training, coaching, and support to clients, helping them create opportunities for practicing skills that will enable them to achieve their ILP goals.
  • Client Data Management: Maintain client data in the Uniform Client Chart, ensuring the CARES data entry and supporting documentation is complete, accurate, and current at all times.
  • Community Resources: Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources as needed.
  • Referral Tracking: Track referrals and follow-up on each client's progress.
  • Job Readiness Assessment: Assess job readiness of clients, utilizing Standardized Assessment tools.
  • Reporting and Compliance: Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with OTDA regulatory requirements and DHS contractual requirements.
  • Team Collaboration: Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
  • Professional Development: Attend shelter meetings, agency-wide meetings, and staff training (on-site and off-site) as directed by the supervisor.
  • Work Schedule: Work evenings, one Saturday each month, and holidays as scheduled.
  • Mandated Reporting: Prepare all mandated reporting as required by the supervisor, contract agency, and funding agency.
  • Client Unit Inspections: Conduct client unit inspections and review findings with the client and supervisor.

Essential Functions:

  • Physical Demands: Must be able to ascend/descend stairs in the assigned building.
  • Client Escort: Must be able to escort clients to appointments as needed, including apartment viewings.

Qualifications:

  • Commitment to Mission: Commitment to Win's mission, vision, and values.
  • Education and Experience: Bachelor's Degree in social work or related field preferred with two years of relevant experience or an Associate's Degree and three years of client-facing experience.
  • EBP Familiarity: Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred.
  • Entitlement Systems: Familiarity with entitlement systems and procedures preferred.
  • Family Experience: Experience working with families and the issues of domestic violence and homelessness.
  • Standardized Assessment Tools: Experience with standardized assessment tools preferred.
  • Communication Skills: Excellent organizational, written, and verbal communication skills preferred.
  • Teamwork: Ability to work effectively in a team environment.
  • Computer Skills: Computer skills and knowledge of CARES a plus.
  • Bilingual: Bilingual – English/Spanish proficiency a plus.

Core Competencies:

  • Leadership: Sets an example by following Win policies and procedures, acts with a high degree of professionalism, and has a good work ethic.
  • Facilitating Change: Delivers high-quality results consistently.
  • Managing Performance: Interacts respectfully with clients and co-workers.
  • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals, understands consequences.
  • Communicating and Collaborating: Values the full spectrum of diversity and inclusion, keeps the supervisor informed about progress and problems, avoids surprises.

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