Guest Services Supervisor

3 weeks ago


Marquand, Missouri, United States Arbor Lodging Management Full time

Position Title: Front Desk Supervisor

Job Category: Front Desk

Job Overview:

Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We pride ourselves on delivering exceptional experiences to our guests, driven by a culture that values connection, accountability, and data-informed decision-making.

Current Opportunity:

Front Desk Supervisor - Full Time

Key Responsibilities:

  • Welcome and register guests with a warm and friendly approach.
  • Assist with reservations, pre-registrations, and room assignments.
  • Support large groups during their arrival process.
  • Provide local area insights to guests, including dining, shopping, and attractions.
  • Address and resolve guest concerns promptly to ensure satisfaction.
  • Handle payment processing in accordance with established procedures, including credit card authorizations.
  • Ensure accurate cash handling and reconciliation at the end of each shift.
  • Respond to guest inquiries professionally and courteously.
  • Collaborate with other departments to address guest requests or issues.

Ideal Candidate Profile:

  • Outgoing personality with a commitment to guest satisfaction.
  • Previous experience in hotel front desk operations is preferred.
  • Familiarity with reservation systems.
  • Strong verbal and written communication skills.
  • Proficient in Windows operating systems.
  • Positive attitude and a team-oriented mindset.
  • Ability to stand for extended periods and lift up to 20 pounds occasionally.
  • Willingness to maintain a flexible schedule and take on additional shifts as needed.
  • High school diploma or equivalent is required.

Benefits Offered by Arbor Lodging:

  • Competitive salary structure.
  • Annual performance reviews with potential for salary increases.
  • 401(k) plan with company matching contributions.
  • Additional benefits may be available.

At Arbor Lodging, we are guided by five core principles that foster a culture of growth, development, and progress:

  • Integrity: Act with honesty and integrity in all actions.
  • Compassion: Show kindness and passion in hospitality.
  • Accountability: Take ownership of responsibilities and deliver results.
  • Aim Higher: Strive to exceed expectations and embrace change.
  • Diversity: Respect and celebrate individual differences and perspectives.

We look forward to connecting with potential candidates who share our values and commitment to excellence.

Arbor Lodging Management is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable laws governing nondiscrimination in employment.



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