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Guest Services Associate

2 months ago

Marquand, Missouri, United States Geronimo Hospitality Group Full time

Guest Services Associate at Bottleworks Hotel

Company Overview: GERONIMO HOSPITALITY GROUP

A vibrant collection of distinctive hospitality venues that elevate the standard of guest interactions.

Position Overview:

  • Deliver outstanding guest services at the reception and lobby area of Bottleworks Hotel
  • Manage guest check-ins, check-outs, room allocations, billing, and inquiries
  • Support with group arrivals, baggage assistance, and collaboration with other departments as required

Requirements:

  • High school diploma or equivalent qualification
  • Strong communication abilities and a professional appearance
  • Prior experience in customer service is advantageous

Physical and Mental Requirements:

This position may necessitate standing, walking, lifting up to 50 pounds, and working varied hours including evenings and weekends.

Work Environment:

Function in a moderately noisy hotel atmosphere, utilizing office equipment and managing high-pressure situations in a fast-paced environment.

Work Authorization:

Must possess authorization to work in the United States.