Inside Sales Representative III

2 weeks ago


Santa Ana, California, United States National Trench Safety Full time
Job Summary

The Inside Sales III (Dispatcher) position at National Trench Safety supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. This role manages communication between customers, branches, and outside sales representatives, assigns orders to drivers, and directs the flow of logistics of materials to and from the job site. This position is a safety-sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities
  • Directs the flow of deliveries/pickups and performs supporting administrative duties.
  • Communicates delivery capabilities and expectations.
  • Predicts, manages, and escalates order fulfillment drawbacks or complications.
  • Manages the dispatch of vehicles to maximize the efficiency of order fulfillment.
  • Receives and responds to all customer inquiries, orders, and complaints.
  • Generates all sales operations documents and distributes them to respective departments.
  • Maintains communication with drivers to expedite deliveries.
  • Responsible for guiding, assisting, and elevating complaint resolution to ensure that customers are properly served.
  • Provides customers and other branches with any data and backup data as requested.
  • Follows up on a regular and as-needed basis with customers, branches, and shop/yard operations on all open and unresolved customer issues.
  • Reports on all out-of-line conditions affecting customer satisfaction.
  • May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.
  • Assists in inventory and cycle counts.
  • Assists in directing and prioritizing logistics of deliveries/pickups and related sales support duties.
  • May open and/or close operations facilities in some branches.
  • Performs other duties as requested.
Requirements
  • Minimum two years' experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry.
  • Must have a valid driver's license.
About Us

National Trench Safety specializes in the rental and sale of excavation safety products. We are proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service.

About Our Team

Our team of employees is our most valuable asset and one of our customers' greatest resources. We are a customer service-focused organization, which can be reflected in our company culture and commitment to our customers.


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