Customer Engagement Coordinator
4 weeks ago
Key Responsibilities:
- Welcome and acknowledge all visitors promptly to ensure a delightful experience.
- Respond to inquiries and provide general information regarding product placement, special events, or promotions.
- Offer to connect returning clients with their preferred stylist if requested.
- Initiate conversations with all arriving and waiting customers.
- Express gratitude to all customers as they exit the store.
- Foster a professional and collaborative relationship with stylists and team members.
- Be vigilant of guests entering or exiting the store when a sensor alert is triggered.
- Collaborate with the management team to provide assistance as needed.
- Maintain a polished and professional appearance.
- Assist with periodic inventory checks, if necessary.
- Engage in special projects and additional tasks as assigned.
Qualifications:
- Experience in retail is essential; background in a luxury setting is advantageous.
- Exceptional interpersonal communication abilities.
- Exhibits a high-energy and positive demeanor.
- Strong customer service aptitude.
- Demonstrates a sense of urgency, self-motivation, and proactive attitude.
- Excellent organizational capabilities and the ability to prioritize responsibilities.
- High attention to detail.
- Basic computer proficiency.
- Willingness to work a flexible schedule in a retail environment, including evenings, weekends, and special events.
Physical Requirements:
- Communication: Ability to convey information effectively to customers.
- Standing: Ability to remain on feet for extended periods.
- Mobility: Ability to navigate throughout the store.
- Flexibility: Includes bending, stretching, and lifting.
- Physical Strength: Ability to lift up to 30 pounds and move products as needed.
- Visual Acuity: Capability to perform tasks such as viewing a computer screen.
- Manual Dexterity: Use of hands and fingers for handling or feeling.
Tootsies is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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