Customer Engagement Specialist
1 week ago
Salary: Competitive
Job Summary:
The Customer Engagement Specialist plays a crucial role in assisting dealership personnel by offering solutions related to various products, processes, and challenges.
Supervisory Responsibilities: None
Key Responsibilities:
- Engages with dealership clients and potential customers through various channels including phone, email, and in-person interactions to deliver support and information regarding products and services.
- Addresses customer inquiries promptly and efficiently.
- Maintains comprehensive knowledge of dealership policies, offerings, and operational procedures.
- Conducts telemarketing and online sales/service initiatives.
- Establishes strong relationships with customers to create a network of referrals.
- Coordinates appointments for potential clients.
- Participates in product and sales training sessions as directed by the BDC Manager.
- Handles incoming sales leads and directs them to the appropriate personnel.
- Processes orders for new or additional products or services.
- Responds to customer questions and complaints, escalating issues as necessary.
- Takes appropriate actions to resolve customer concerns and issues.
- Keeps customer accounts updated with records of interactions, inquiries, and feedback.
- Follows up post-service visits to ensure customer satisfaction.
- Performs other related tasks as assigned.
Required Skills and Abilities:
- Exceptional communication skills, including active listening.
- Customer-focused with the ability to resolve issues effectively.
- Proficient in computer applications with a willingness to learn new software.
Education and Experience:
- High school diploma or equivalent is required.
- Experience in customer service is essential.
Physical Requirements:
- Ability to sit for extended periods while working on a computer.
- Must be capable of lifting up to 15 pounds occasionally.
Equal Employment Opportunity:
Central Automotive Group is committed to providing equal opportunities to qualified applicants and employees, regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status. We are dedicated to being an Equal Employment Opportunity (EEO) Employer and welcome all job seekers, including individuals with disabilities.
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Davis Chevrolet Full timeDavis Chevrolet is seeking a dedicated Customer Engagement Specialist to enhance our thriving team. We are interested in candidates with experience in a customer service or call center environment who possess a strong desire to excel. As a family-owned business with a legacy of excellence in customer care, we pride ourselves on our outstanding reputation. We...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Wolford America Full timeCustomer Engagement Specialist at Wolford America Are you enthusiastic about driving sales and delivering outstanding customer experiences? We are seeking a Customer Engagement Specialist to become a vital part of our team. This position focuses on interacting with customers, showcasing our premium offerings, and achieving sales objectives. Key...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Sonic Automotive Full timeCompany Overview Sonic Automotive is a leader in the automotive sector, committed to excellence in customer service and operational integrity. We pride ourselves on fostering a culture that values our guests and empowers our employees to thrive as we expand. Position OverviewSonic Automotive is seeking a Customer Engagement Specialist. This role is essential...
-
Customer Engagement Specialist
1 week ago
Houston, Texas, United States Whole Foods Market Full timeCustomer Engagement Specialist Key ResponsibilitiesDeliver outstanding customer service while addressing customer needs promptly and effectively in accordance with company policies and operational procedures.Oversee the workflow at the front end, manage customer traffic, and keep Store Leadership updated on any occurrences impacting the front end.Ensure that...
-
Customer Engagement Specialist
1 week ago
Houston, Texas, United States Whole Foods Market Full timeCustomer Engagement Specialist Key ResponsibilitiesDeliver outstanding customer support and promptly address customer inquiries while adhering to company policies and operational standards.Oversee the workflow at the front end, manage customer traffic, and keep Store Leadership updated on any significant occurrences.Ensure that merchandise is adequately...
-
Bilingual Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States PeopleReady Full timeJob OverviewREQUIRED: BILINGUAL - SPANISH The Customer Engagement Specialist plays a crucial role in supporting the Associate Engagement Centers. This position focuses on enhancing both customer and associate experiences. Responsibilities include guiding new associates through the employment process and evaluating candidate strengths to ensure optimal job...
-
Customer Engagement Representative
1 week ago
Houston, Texas, United States Houston Marketing Firm Full timeJoin Our Team as a Junior Client Relations SpecialistAre you seeking an entry-level opportunity that allows you to significantly impact a dynamic organization? Our Houston Marketing Firm is thrilled to announce a new opening for a motivated individual.As a Junior Client Relations Specialist, you will play a vital role in one of our key initiatives: client...
-
Client Engagement Specialist
2 weeks ago
Houston, Texas, United States Pierre Strand Full timeJoin Our Team as a Client Engagement SpecialistAre you eager to elevate your career by merging sales expertise with exceptional client support? Look no further! Pierre Strand is seeking enthusiastic and driven individuals to become part of our vibrant team as Client Engagement Specialists, spearheading our sales initiatives. Prepare to maximize your earning...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Five Nine Solutions, Inc. Full timeJob OverviewCompany: Five Nine Solutions, Inc.Job Type: Full-timeCompensation: Starting at $950.00 per weekBenefits Include:Employee assistance programProfessional development supportReferral incentivesWork Schedule:Monday to FridayLocation: In-person work requiredPosition SummaryIf you possess a background in customer service, retail, or food service and...
-
Houston, Texas, United States DXP Enterprises Full timeJoin Our Team at DXP Enterprises! At DXP, we are committed to excellence and strive to be the premier provider for our industrial clientele. Since our inception in 1908, we have focused on delivering the highest standards of customer support through our extensive product knowledge and technical services, fostering a culture of pride and teamwork. We are...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Five Nine Solutions, Inc. Full timeJob OverviewCompany: Five Nine Solutions, Inc.Job Type: Full-timeCompensation: Starting at $950.00 per weekBenefits Offered:Employee assistance programProfessional development opportunitiesReferral incentivesWork Schedule:Monday to FridayCommute Requirement:Local candidates preferredWork Environment: In-personPosition SummaryWe are seeking individuals with a...
-
Customer Engagement Manager
2 weeks ago
Houston, Texas, United States Software AG Full timeOverview:As a Client Success Specialist, you will play a pivotal role in ensuring customer engagement and loyalty across a diverse range of accounts. Your primary responsibility will be to foster relationships with clients, ensuring they leverage all available resources offered by Software AG, including training, on-site assistance, and user support, to...
-
Customer Engagement Coordinator
1 week ago
Houston, Texas, United States Smart City Full timeClient Experience SpecialistJob Category: Customer Service & Contact Center OperationsCompany OverviewThe Client Experience Specialist plays a crucial role in the overall effectiveness of the organization by collaborating closely with event management, venue oversight, and key clients to address their requirements. This position is responsible for resolving...
-
Customer Engagement Specialist
5 days ago
Houston, Texas, United States Chastang Enterprises Full timeJob DescriptionOverviewChastang Enterprises is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for identifying and pursuing new sales opportunities, building strong relationships with customers, and driving revenue growth.Key ResponsibilitiesEngage with customers to...
-
Customer Engagement Specialist
1 week ago
Houston, Texas, United States Tootsies Full timeKey Responsibilities:Welcome and acknowledge all customers promptly to foster a welcoming atmosphere.Respond to customer inquiries and provide general information about product placements, special events, or promotions.Offer to connect returning customers with their preferred stylist upon request.Initiate conversations with all arriving and waiting customers...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Five Nine Solutions, Inc. Full timeJob OverviewCompany: Five Nine Solutions, Inc.Job Type: Full-timeCompensation: Starting at $950.00 per weekBenefits Offered:Employee assistance programProfessional development opportunitiesReferral incentivesWork Schedule:Monday to FridayCommute Requirement:Houston, TX (Required)Work Environment: In-personPosition SummaryIf you possess a background in...
-
Community Engagement Specialist
2 weeks ago
Houston, Texas, United States Common Desk Full timeCommunity Engagement Specialist | Common Desk About the Role Common Desk is seeking a Community Engagement Specialist to join our dynamic team. The Community Team at Common Desk is composed of dedicated individuals who prioritize customer satisfaction and foster a friendly atmosphere. Our approach to space management is collaborative, ensuring that Community...
-
Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States Acme Brick Tile & Stone Full timePosition OverviewWe are looking for a Showroom Sales Assistant who excels in organization and possesses a friendly demeanor. This role is crucial in providing an exceptional customer experience in our showroom.Key ResponsibilitiesAssist customers in navigating our product offerings.Maintain an organized and welcoming showroom environment.Demonstrate...
-
Bilingual Customer Engagement Specialist
2 weeks ago
Houston, Texas, United States PeopleReady Full timeJob OverviewREQUIRED: BILINGUAL - SPANISH The Customer Relationship Representative at PeopleReady plays a vital role in supporting the Associate Engagement Centers. This position is dedicated to enhancing both customer and associate experiences. Responsibilities include guiding new associates through the employment process and evaluating candidate strengths...
-
Client Engagement Specialist
2 weeks ago
Houston, Texas, United States Burnett Specialists Full timeClient Engagement SpecialistWe are seeking a dedicated professional to join our esteemed consulting organization. Our firm is known for its robust experience in delivering exceptional services to a diverse clientele across the nation. We emphasize collaborative marketing strategies that integrate technology and teamwork to foster a dynamic work...