Customer Engagement Specialist
2 weeks ago
Customer Engagement Specialist at Wolford America
Are you enthusiastic about driving sales and delivering outstanding customer experiences? We are seeking a Customer Engagement Specialist to become a vital part of our team. This position focuses on interacting with customers, showcasing our premium offerings, and achieving sales objectives.
Key Responsibilities:
- Interact with customers to enhance sales performance on the sales floor
- Deliver exceptional customer service by demonstrating products, detailing features, and more
- Meet sales and KPI goals through effective cross-selling and product add-ons
- Maintain a Client Book and grow the customer database
Operational Duties:
- Organize the boutique and ensure products are attractively displayed
- Manage merchandise orders and deliveries
- Keep store areas in pristine condition
- Participate in training sessions and team meetings
- Oversee POS and cash handling transactions
- Comply with safety regulations and company policies
- Handle product pricing and returns
- Implement Wolford standards and loss prevention strategies
- Assume key holding responsibilities
- Adhere to Black Out Dates during busy seasons
Employee Benefits:
- Employee discount and clothing allowance
- Potential for monthly commission earnings
- Health, vision, and dental insurance
- 401K contribution plan
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