Customer Engagement Representative

2 weeks ago


Houston, Texas, United States Omni Cable Full time

Sales Support Customer Service Agent

We are seeking a dedicated and enthusiastic Sales Support Customer Service Agent to join our dynamic team. This role is essential in ensuring that our clients receive exceptional service and support.

About Omni Cable:

Omni Cable, LLC is a leading redistributor of electrical products, wire and cable, and value-added services. Our commitment to operational excellence and customer satisfaction has made us a trusted partner in the industry.

Key Responsibilities:

  • Assist Account Managers in addressing customer inquiries and administrative tasks.
  • Foster and maintain positive relationships with both internal teams and clients.
  • Engage with under-served accounts to enhance awareness of Omni Cable’s offerings.
  • Facilitate order processing and customer follow-ups as required.
  • Manage incoming call overflow efficiently.
  • Document customer interactions and maintain accurate records in our systems.
  • Deliver friendly and effective customer service consistently.

Qualifications:

  • High School Diploma.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational and time management abilities.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • Familiarity with CRM systems.
  • Experience in the service industry or call center environment.
  • Background in industrial sales.

Benefits:

At Omni Cable, we offer a competitive compensation package along with comprehensive benefits, including:

  • Medical, Dental, and Vision plans.
  • Group Term Life and Disability coverage.
  • 401k Plan with employer contributions.
  • Tuition Reimbursement and Professional Development opportunities.
  • Wellness Programs and Community Engagement initiatives.

Join us in our mission to provide outstanding service and support to our valued customers.



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