Customer Engagement Representative
2 weeks ago
Sales Support Customer Service Agent
We are seeking a dedicated and enthusiastic Sales Support Customer Service Agent to join our dynamic team. This role is essential in ensuring that our clients receive exceptional service and support.
About Omni Cable:
Omni Cable, LLC is a leading redistributor of electrical products, wire and cable, and value-added services. Our commitment to operational excellence and customer satisfaction has made us a trusted partner in the industry.
Key Responsibilities:
- Assist Account Managers in addressing customer inquiries and administrative tasks.
- Foster and maintain positive relationships with both internal teams and clients.
- Engage with under-served accounts to enhance awareness of Omni Cable’s offerings.
- Facilitate order processing and customer follow-ups as required.
- Manage incoming call overflow efficiently.
- Document customer interactions and maintain accurate records in our systems.
- Deliver friendly and effective customer service consistently.
Qualifications:
- High School Diploma.
- Proficiency in Microsoft Office Suite.
- Excellent organizational and time management abilities.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Bachelor’s Degree or equivalent experience.
- Familiarity with CRM systems.
- Experience in the service industry or call center environment.
- Background in industrial sales.
Benefits:
At Omni Cable, we offer a competitive compensation package along with comprehensive benefits, including:
- Medical, Dental, and Vision plans.
- Group Term Life and Disability coverage.
- 401k Plan with employer contributions.
- Tuition Reimbursement and Professional Development opportunities.
- Wellness Programs and Community Engagement initiatives.
Join us in our mission to provide outstanding service and support to our valued customers.
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