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Customer Engagement Specialist

2 months ago

Houston, Texas, United States Whole Foods Market Full time
Customer Engagement Specialist

Key Responsibilities
  • Deliver outstanding customer service while addressing customer needs promptly and effectively in accordance with company policies and operational procedures.
  • Oversee the workflow at the front end, manage customer traffic, and keep Store Leadership updated on any occurrences impacting the front end.
  • Ensure that shelves and displays are adequately stocked and presented attractively.
  • Foster a cooperative working relationship with Team Members, customers, and suppliers.
  • Stay updated on all company communications and market trends.
  • Concentrate on enhancing product knowledge and maintaining a tidy store environment.
  • Assist in onboarding new Team Members and coordinating break schedules.
  • Adhere to all Customer Service Security protocols and cash handling practices.
  • Support store initiatives and help with inventory management.
  • Perform all necessary duties and comply with regulatory standards.
Essential Knowledge, Skills, and Abilities
  • Previous experience as a cashier is required.
  • Proactive problem-solver with strong communication capabilities.
  • Ability to thrive in a fast-paced environment and cultivate positive relationships.
  • Familiarity with products and the ability to follow procedures accurately.
  • Excellent customer service skills and organizational capabilities.
  • Willingness to work a flexible schedule and meet the physical demands of the role.
Working Environment
  • Frequent interruptions.
  • Exposure to dust and cleaning agents.
  • May require the use of a ladder or stool to access products.
  • Exposure to elevated noise levels.
  • Team lifting required for items exceeding 40 pounds.