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Client Engagement Coordinator

2 months ago

Houston, Texas, United States Texas Affluent Inc Full time

Position Overview: We are looking for a dedicated and customer-oriented Client Engagement Coordinator to enhance our customer relations at Texas Affluent Inc. The ideal candidate will play a pivotal role in fostering customer connections and ensuring an exceptional customer journey.

Considerations Before Applying:

  • Must be at least 18 years old
  • Must not have a felony criminal record within the last 7 years; misdemeanors are acceptable

Key Responsibilities:

  • Act as the main point of contact for customer inquiries, delivering prompt and effective solutions.
  • Collaborate with various departments to address customer issues and ensure timely resolutions.
  • Proactively identify customer needs to enhance satisfaction and loyalty.
  • Maintain accurate and organized customer records, ensuring information is current and accessible.
  • Evaluate customer feedback and suggest improvements for products, services, and support processes.
  • Work alongside sales and marketing teams to strengthen customer retention strategies.
  • Provide detailed information regarding products and services, including pricing and availability.
  • Oversee customer orders and shipments, ensuring efficient delivery and issue resolution.
  • Build and nurture relationships with key clients, offering tailored support as necessary.

Qualifications:

  • Experience in customer service, marketing, or a related field is preferred.
  • Excellent communication skills, both written and verbal.
  • Able to work independently and collaboratively within a team.
  • Strong problem-solving abilities with a professional approach to conflict resolution.
  • Proficient in Microsoft Office and other relevant software applications.
  • Capable of managing multiple priorities in a fast-paced environment.