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Customer Engagement Specialist

2 months ago

Houston, Texas, United States Davis Chevrolet Full time
Davis Chevrolet is seeking a dedicated Customer Engagement Specialist to enhance our thriving team. We are interested in candidates with experience in a customer service or call center environment who possess a strong desire to excel.

As a family-owned business with a legacy of excellence in customer care, we pride ourselves on our outstanding reputation. We provide competitive pay along with excellent benefits, including medical, vision, dental, and 401(k) plans.

Key Responsibilities of the Customer Engagement Specialist:
  • Manage incoming sales inquiries
  • Communicate with customers via email, text, and phone regarding their vehicle inquiries
  • Maintain accurate records in the CRM system
  • Address customer inquiries and concerns while demonstrating product knowledge
  • Assist clients in the acquisition of new vehicles
  • Complete daily tasks efficiently
  • Ensure high levels of customer satisfaction
  • Perform additional duties as assigned
Qualifications for the Customer Engagement Specialist:
  • Prior experience in a call center is highly preferred
  • Bilingual candidates are encouraged to apply
  • Professional demeanor
  • Excellent communication abilities
  • Team-oriented mindset
  • Basic computer proficiency
  • Experience with Team Velocity is a plus
Compensation for the Customer Engagement Specialist:

This is a full-time role with competitive compensation.

Job Type: Full-time

Salary: $26, $55,450.00 annually

Benefits:
  • Dental coverage
  • Health insurance
  • Paid time off
  • Vision coverage
Schedule:
  • 8-hour shifts (9AM-6PM)
  • Weekend availability required
Supplemental pay types:
  • Bonus opportunities
  • Commission-based pay
Education:
  • High school diploma or equivalent (Required)
Experience:
  • Sales experience: 1 year (Preferred)
  • Customer service experience: 1 year (Preferred)
License/Certification:
  • Valid Driver's License (Required)