Associate Enrollment Counselor

13 hours ago


Herndon, Virginia, United States Strategic Education Full time
Job Description

This position serves as a primary counselor and relationship builder to Capella's prospective learners, educating them about online degree programs, career outcomes, financing, and licensure matters. The Enrollment Counselor will help learners clarify key decision-points and solution alternatives that align with their needs.

This role is responsible for counseling the prospective learner through the full lifecycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and preparing the learner for long-term success.

The Enrollment Counselor will utilize consultative relationship building skills, a mastery of complex educational program offerings, and a strong achievement-orientation to promote Capella in a passionate yet transparent manner. They will develop an advanced understanding of the lead and application process, of the systems and tools necessary for navigating and managing workflow and pipeline, and of how to help prospects make fully informed decisions on how to achieve their educational objectives.

Key Responsibilities:

  • Utilizing organization and forecasting methodology to build and manage a strong sales cycle and pipeline.
  • Guiding prospects through Capella's consultative enrollment process, qualifying readiness and fit, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions.
  • Typical day will involve continuous customer interaction throughout the majority of the day on the phone or via chat, social media & email.
  • Leveraging automation tools and complex software applications to manage learner data.
  • Committing to continuous training and development to become experts on a dynamic, evolving product offering.
  • Team participation, supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management.

Requirements:

  • Previous professional sales experience is preferred, preferably in one of the following fields of interest.
  • BA/BS in relevant field preferred; commensurate experience can substitute the education preference.
  • Ability to work in a goal-driven and measured performance environment.
  • Excellent time management, interpersonal, written/verbal communication, and presentation skills.
  • Highly motivated, self-starter and able to relate positively and professionally with prospective learners and University colleagues.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


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