Customer Service Representative

3 days ago


Herndon, Virginia, United States Learning Tree International, Inc. Full time
Customer Care Specialist

At Learning Tree International, Inc., we are seeking a highly skilled and customer-focused Customer Care Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Proactively contact customers to confirm course enrollments, cancellations, and transfers.
  • Sell and upsell Learning Tree products and services to customers, identifying opportunities to meet their needs.
  • Document all customer interactions and update our CRM system accordingly.
  • Achieve daily, weekly, and monthly sales goals as assigned by management.
  • Follow up with customers who have canceled courses to transfer them to alternative dates.
  • Review course evaluations and follow up with customers who have assigned low grades.
  • Address customer complaints and escalate issues to management as needed.
Requirements:
  • Minimum 1 year of experience in customer service, preferably in the technology, learning, or hospitality industry.
  • Sales calling experience is a plus.
  • Associate degree or higher is preferred.
  • Strong written and verbal communication skills, with the ability to effectively communicate with customers in a professional manner.


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