Customer Service Representative

2 weeks ago


Herndon, Virginia, United States Learning Tree International Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at Learning Tree International. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers by answering incoming calls, proactively contacting customers regarding course confirmations, cancellations, and other customer service issues.

You will also be expected to sell and up-sell Learning Tree products, generate leads for Sales, and capture all details of customer interactions and enter information into our CRM.

Key Responsibilities
  • Respond to incoming sales calls and chats
  • Follow a 10-step script on all incoming calls
  • Provide training solutions to customers based on their needs
  • Enroll customers in requested courses and programs
  • Obtain necessary information from customers to further the sales process
  • Perform lead generation activities
  • Document all calls and web inquiries in the CRM tool
  • Achieve daily, weekly, and monthly sales goals as assigned by manager
  • Call attendees on canceled courses to transfer them to an alternative date
  • Review course evaluations and follow up with customers who assigned low grades
  • Address customer complaints and escalate to management
Requirements
  • Minimum 1-year experience in customer service
  • Customer care experience within the Technology, Learning, or Hospitality industry
  • Sales calling experience preferred
  • Associate degree or above preferred
  • Strong written and verbal communication skills
  • Ability to effectively communicate with customers in a professional manner


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