Spa Receptionist

We are seeking a highly skilled and customer-focused Spa Front Desk Associate to join our team at Worldgate Athletic Club & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience for all.

• Ensure the "Arch Amenities Group Experience" for members and guests by maintaining the highest standards of service and quality.
• Adhere to facility policies and procedures, as well as Arch Amenities Group standards and expectations.
• Report any incidents or accidents to the Facility Manager.
• Submit all paperwork and financial reporting in accordance with Arch Amenities Group policy.
• Develop and maintain accurate department maintenance procedures and checklists.
• Maintain a monthly inventory of supplies and products.
• Become knowledgeable about the facility and its amenities to effectively communicate with members and guests.
• Participate in the Manager on Duty (MOD) schedule, if applicable.
• Ensure facility safety and security at all times.
• Provide exceptional customer service, including greeting guests with a smile and direct eye contact.
• Go the extra mile for members and guests by offering to make reservations, find directions, and provide other assistance.
• Use time efficiently throughout the shift by checking equipment, locker rooms, and inventory.
• Keep the area clear of clutter and personal effects.
• Inform co-workers of pertinent information at the end of the shift.
• Inform the Facility Manager of any member, guest, or facility issues.
• Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
• Receive payments for goods and services and properly account for the money.
• Assist staff with lifting and storing facility equipment, furniture, and products.

• High School diploma, but a college degree is preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well-organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic, and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends, and holidays.
• Availability to stand for long periods of time.

Arch Amenities Group is an equal employment opportunity employer committed to having a diverse workforce.