Customer Success Strategist
1 week ago
Company Overview
Notable Health is an intelligent automation company dedicated to transforming the healthcare industry. Our mission is to simplify administrative tasks and empower healthcare professionals to focus on patient care.
About Notable Health
We're a team of innovators who share a passion for innovation in healthcare. We believe that technology can bridge the gap between patients, providers, and payers.
Our Approach
We take a customer-centric approach, working closely with healthcare organizations to understand their unique needs and challenges.
Job Description
Head of Customer Success
We're seeking a seasoned Head of Customer Success to lead our newly established Customer Success team. This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team's strategic capabilities.
Responsibilities
- Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.
- Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.
- Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.
- Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.
- Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.
- Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.
- Be accountable for customer retention, with a track record of successfully managing GRR.
Requirements
- 10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.
- Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.
- Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.
- Proven experience in customer success operations, including experience with Salesforce (preferred but not required).
- Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.
- Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.
Benefits
We offer a competitive salary range of $175,000 - $225,000 per annum, depending on experience.
This estimate may vary based on location and other factors.
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