Customer Success Strategist

2 days ago


San Mateo, California, United States Notable Full time

About Notable

">

At Notable, we're revolutionizing the healthcare industry with intelligent automation. Our platform empowers customers to scale growth without hiring more staff, driving patient acquisition, retention, and reimbursement.

">

The Opportunity

">

We're seeking an experienced Head of Customer Success to lead our newly founded team. This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team's strategic capabilities.

">

Key Responsibilities

">
  • ">
  • Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.">
  • Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.">
  • Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.">
  • Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.">
  • Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.">
  • Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.">
  • Be accountable for customer retention, with a track record of successfully managing GRR.">
">

Requirements

">
  • ">
  • 10+ years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.">
  • Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.">
  • Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.">
  • Proven experience in customer success operations, including experience with Salesforce (preferred but not required).">
  • Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.">
  • Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.">
">

Estimated Salary Range: $120,000 - $180,000 per year



  • San Mateo, California, United States Notable Health Full time

    Company OverviewNotable Health is an intelligent automation company dedicated to transforming the healthcare industry. Our mission is to simplify administrative tasks and empower healthcare professionals to focus on patient care.About Notable HealthWe're a team of innovators who share a passion for innovation in healthcare. We believe that technology can...


  • San Francisco, California, United States CLevelCrossing Full time

    About CLevelCrossingCLevelCrossing is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use CLevelCrossing to connect with a billion people worldwide.The OpportunityWe are seeking a seasoned Customer Success Strategist to...


  • San Francisco, California, United States Salesforce Full time

    Unlock Business Value with SalesforceWe're seeking a seasoned professional to join our team as a Chief Customer Success Strategist. In this critical role, you will play a key part in setting customers up for success by crafting and leading large-scale engagements for our most strategic Salesforce Heroku customers.This position involves serving as a trusted...


  • San Mateo, California, United States GoAnimate Inc Full time

    Job DescriptionVyond's Customer Success team plays a vital role in ensuring the successful adoption of Vyond by our largest customers.You'll be assigned a list of accounts and will work closely with them to understand their goals and objectives, helping them achieve success through the effective use of Vyond.In partnership with Vyond's Account Executives,...

  • Operations Strategist

    2 weeks ago


    San Francisco, California, United States Notion, LLC Full time

    About UsWe are on a mission to empower every person, team, and company to create software that solves any problem and tackles any challenge. Our goal is to make it possible for everyone to build and modify the software they use daily.We've been working towards this vision since 2016, and we've had the privilege of serving customers like Pixar, Mitsubishi,...


  • San Mateo, California, United States Freshworks Full time

    Job OverviewFreshworks, a leading provider of customer and employee experience software, is seeking a seasoned Sales Compensation Strategist to lead the development and implementation of innovative sales compensation plans. This role requires a deep understanding of sales compensation design, financial modeling, and performance analysis.


  • San Mateo, California, United States Openprise Full time

    At Openprise, we are seeking an experienced Event Strategist and Operations Manager to join our team. This role will play a key part in developing and executing strategic events that drive customer engagement, generate leads, and support pipeline growth while enhancing Openprise's brand visibility.About the RoleThe successful candidate will lead the...


  • San Francisco, California, United States Writer Corporation Full time

    About this RoleWe're looking for a highly skilled Strategic Customer Success Manager to help our Fortune 50-100 customers succeed with our AI platform. As our ideal candidate, you'll have experience delivering high-touch, white-glove service to large, key accounts, and carrying and regularly exceeding a GRR and NRR target.Your primary focus will be on...


  • San Francisco, California, United States Futurhealth Full time

    Job DescriptionThe Customer Experience Strategist will play a pivotal role in supporting the efficiency and effectiveness of our customer service operations teams at Futurhealth. This individual will be responsible for managing a quality analysis program, driving self-service and automation initiatives, tracking and comparing performance metrics, and...


  • San Francisco, California, United States WalkMe Full time

    Empowering Business Leaders Through Digital AdoptionAbout UsAt WalkMe, we pioneered the Digital Adoption Platform (DAP) to unlock the full potential of technology in today's overwhelming digital world. Our innovative solution empowers business leaders to maximize the value of their digital assets and drive digital transformation.The OpportunityWe are seeking...


  • San Mateo, California, United States Tofu Full time

    Tofu is seeking a highly skilled B2B Marketing Campaign Strategist to join our team. As a key member of our product development team, you will be responsible for designing and implementing a cutting-edge B2B marketing campaign platform that enables enterprise customers to create personalized content across channels.**Key Responsibilities:**Developing a deep...


  • San Diego, California, United States Intentwise Full time

    About the Role: As a Customer Success Manager at Intentwise, you will be responsible for ensuring that our clients get the most out of our platform. This includes providing excellent customer support, strengthening client relationships, and collaborating with internal teams to provide feedback and insights. You will work closely with Sales, Product,...


  • San Mateo, California, United States Arkose Labs Full time

    Product Visionary for Cybersecurity LeadersAt Arkose Labs, we're shaping the future of online security. As a Senior Product Strategist for Cybersecurity Innovation, you'll play a pivotal role in developing and delivering cutting-edge products that safeguard hundreds of millions of users worldwide.We value your expertise in product management and...


  • San Francisco, California, United States Copy, Inc Full time

    About the RoleWe are seeking a seasoned Customer Experience Strategist to lead our efforts in delivering exceptional customer outcomes. As the Head of Customer Success, you will develop and implement a comprehensive strategy for driving growth, retention, and adoption.ResponsibilitiesStrategy Development: Design and execute a scalable and innovative strategy...

  • Workplace Strategist

    2 weeks ago


    San Mateo, California, United States Impec Group Full time

    Impec Group: Enhancing Workspace ExperiencesWe are seeking a skilled Workplace Strategist to join our team in San Mateo, CA.Estimated Salary: $120K - $140K per year, based on industry standards and location.About the RoleThe successful candidate will provide comprehensive support for project management, workplace space planning, and facility work. This role...


  • San Mateo, California, United States IXL Learning Full time

    About IXL LearningIXL Learning is a leading EdTech company that reaches millions of learners through its diverse range of products. As a key player in the education technology space, we are committed to creating innovative solutions that make a real, positive difference for learners and educators.The RoleWe are seeking an experienced Digital Advertising...


  • San Francisco, California, United States Salesforce Full time

    Job Summary: We are seeking a highly motivated and results-driven Sales Account Executive to join our team. The ideal candidate will have a proven track record of success in sales, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Sell the entire Customer 360 Platform, or a...


  • San Mateo, California, United States Verkada Full time

    About VerkadaVerkada is a pioneering force in cloud-based B2B physical security. Our innovative approach combines six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - with a single cloud-based software platform.Our MissionWe empower organizations to unlock real-time insights into their physical...


  • San Francisco, California, United States Tbwa ChiatDay Inc Full time

    Unlock Growth with Our Customer Success TeamAbout Us:We are Checkr, a pioneering company in the people infrastructure space. We've revolutionized hiring processes by leveraging machine learning and modern technology to ensure smooth and fair screenings for job seekers.A career at Checkr means being part of a collaborative and innovative team that's...


  • San Francisco, California, United States Writer Corporation Full time

    About Writer CorporationWriter is a cutting-edge AI platform transforming the way leading enterprises work. As one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers its customers with secure and reliable AI applications that solve mission-critical business challenges.The company's fully integrated solution...