Digital Customer Success Strategist
7 days ago
About Us:
We are Checkr, a pioneering company in the people infrastructure space. We've revolutionized hiring processes by leveraging machine learning and modern technology to ensure smooth and fair screenings for job seekers.
A career at Checkr means being part of a collaborative and innovative team that's disrupting an industry and opening doors to employment opportunities for often overlooked candidates. We're proud to be recognized on the Forbes Cloud 100 List and Y Combinator Breakthrough Company.
Customer Success Manager RoleThis is an exciting opportunity to join our elite Customer Success team as a Customer Success Manager. Your primary goal will be to drive customer retention and growth by ensuring our customers derive maximum value from our solutions. You'll work closely with a talented team of Customer Success Managers who thrive through collaboration, grit, and continuous improvement.
The Customer Success team is proactive, intuitive, and dynamic. We cater to diverse customer profiles across various stages of their lifecycle. Informed and organized, we strive to maximize value in all Checkr-Customer relationships.
Key Responsibilities:- Support account management responsibilities including issue tracking, data analysis, meeting coordination, and business review preparation.
- Develop comprehensive knowledge of clients to contribute to strategic initiatives.
- Collaborate with Account Management to secure successful renewals and drive ongoing improvements in our approach to delivering exceptional customer experiences.
- Promote customer-centricity and partner with cross-functional teams to provide visibility on customer concerns and feedback across internal teams.
- Oversight of multiple customer projects throughout their lifecycle, including expansions, implementations, integrations, and enhancements.
We're looking for a motivated individual with a strong client-facing background in customer success or customer service (1+ years). Familiarity with software applications like Salesforce or Google Apps is beneficial. Key skills include:
- A customer-focused mindset, prioritizing client satisfaction above all else.
- Excellent written and verbal communication skills to convey complex ideas in a friendly, accessible manner.
- Attention to detail when managing high-priority tasks across multiple customers.
- Flexibility and ability to adapt to changing priorities and projects in a fast-paced environment.
- A willingness to learn quickly and take on challenging new projects.
- An appreciation for planning, execution, iteration, and celebrating personal and collective successes.
We offer a dynamic work environment, a learning and development allowance, competitive compensation, and opportunities for advancement. Enjoy 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, flexible PTO policy, monthly wellness stipend, and home office stipend.
We believe in a hybrid work environment that fosters collaboration, drives innovation, and encourages connection. Hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2-3 days a week. In-office perks include lunch four times a week, commuter stipend, and ample snacks and beverages.
Our core value is Transparency, which guides our decision to disclose salary ranges in all job postings. We use geographic cost of labor to develop ranges for roles, and each location may have a different range. The on-target earnings range for this role is $102,434 to $138,587 in San Francisco, CA.
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