Commercial Lines Insurance Service Specialist

2 weeks ago

Lincoln, Nebraska, United States Independent Insurance Agents of Nebraska Full time
Job Overview:

The Commercial Lines Customer Service Representative at Independent Insurance Agents of Nebraska plays a crucial role in fostering strong client relationships by efficiently addressing customer inquiries and concerns. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing tasks.

Key Responsibilities:
  • Deliver exceptional service to current clients by updating policies, providing quotes, processing payments, and addressing inquiries.
  • Handle incoming customer calls and correspondence regarding new or existing insurance policies, ensuring all claims are serviced, including after-hours claims.
  • Engage with prospective clients or assist a producer to identify their needs, gather necessary information, research policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as required.
  • Schedule appointments or client calls to review existing policies, assess liability limits and exposures, discuss additional coverage needs, evaluate replacement costs, round out accounts, and secure renewals.
  • Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, identifying the root cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain detailed records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise, answer questions, and participate in both formal and informal meetings as necessary.
Qualifications:
  • Possess the insurance license required by your state and have at least two years of experience in commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and maintain assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills as well as proficient math and reading abilities for calculations.
  • Exhibit a sense of urgency, attention to detail, organizational skills, and the ability to multitask while managing difficult customer situations and solving complex problems independently.
  • Showcase excellent time management skills with a personal accountability mindset, along with proficiency in technology and computer systems, including agency management software, rating tools, and carrier website navigation.
Benefits:
  • Competitive salary
  • Profit-sharing plan after one year of service, with a minimum contribution of 3% of salary, historically at 15% for the past decade
  • Group medical insurance plan
  • 401K retirement plan
  • Opportunities for professional development
  • Job stability in a growing industry
Compensation: $35,000 - $55,000 per year

Explore a fulfilling career in insurance

In this role, you define your own financial success, with opportunities to choose your work environment and schedule. You will become a trusted advisor in your community, paving the way for a lasting career.

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