Commercial Lines Insurance Service Specialist

1 week ago

Lincoln, Nebraska, United States Independent Insurance Agents of Nebraska Full time
Job Overview:

The Commercial Lines Customer Service Representative at Independent Insurance Agents of Nebraska plays a crucial role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives.

Key Responsibilities:
  • Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and supply necessary documentation.
  • Handle incoming calls and correspondence regarding both new and existing insurance policies, managing all claims, including after-hours claims.
  • Engage with prospective clients or support a producer to identify their needs, gather essential information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as needed.
  • Schedule appointments or client calls, or assist a producer in reviewing existing policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
  • Communicate with clients to provide comprehensive information about products and services, quote new business, process renewals or cancellations, accept payments, and deliver requested documentation.
  • Resolve product or service concerns by clarifying the client's issue, identifying the root cause, selecting and explaining the most effective solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain detailed records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise, answer questions, and participate in both formal and informal meetings as required.
Qualifications:
  • Possess the insurance license mandated by your state and have at least two years of experience in commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
  • Show a sense of urgency, attention to detail, organizational skills, ability to multitask, and follow-up capabilities, along with the capacity to handle challenging situations and solve complex problems independently.
  • Have excellent time management skills, a personal accountability mindset, and proficiency in technology and computer systems, including agency management software, rating tools, and carrier website navigation.
Benefits:
  • Competitive salary.
  • Profit-sharing plan after one year of service, with a minimum contribution of 3% of salary, historically at 15% for the past decade.
  • Group medical insurance coverage.
  • 401K retirement plan.
  • Opportunities for professional development.
  • Job stability in a growing industry.

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