Linux Support Technician
2 weeks ago
Location Requirements: Candidates must be within a reasonable commuting distance to designated hubs.
Position Overview:
- Join a dedicated technical support team focused on delivering exceptional service to various clients utilizing diverse hardware and software solutions.
- Assess and comprehend client requirements and expectations, alongside emerging technologies and architectural trends.
- Engage with client technical teams to collect essential information for defining architectural needs.
- Contribute to small to medium-scale design initiatives while collaborating with project managers.
- Establish, articulate, and validate testing criteria for project solutions.
- Design services in alignment with company standards and industry best practices.
- Develop and maintain scripts to automate and monitor client systems effectively.
- Stay updated on vendor best practices regarding the integration of technologies such as Linux, AWS Cloud, and Azure Cloud.
- Provide insights on system performance optimization, capacity planning, and routine maintenance updates.
- Create and uphold standard templates for consistent build processes.
- Collaborate with vendors to ensure service level commitments are met.
- Plan and execute small to medium-scale modifications on production systems.
- Evaluate and understand the implications and risks associated with changes to production environments.
- Install, configure, update, and maintain necessary technologies including servers, databases, networks, and storage solutions.
- Design and assist in conducting small to medium-scale disaster recovery exercises.
- Draft and review technical recovery plans for systems.
- Demonstrate a strong commitment to service excellence.
- Support the Linux team in executing significant system upgrades and related products.
Essential Qualifications:
- 1-2 years of experience in Linux Server Administration.
- At least 1 year of experience in Public Cloud administration (AWS, Azure, Google, OCI).
- A minimum of 1 year of experience in an enterprise-level operations team.
- Must be a US Citizen capable of passing thorough background checks.
Preferred Qualifications:
- Experience with AWS Cloud.
- Proficiency in scripting languages such as Python and Shell.
- Familiarity with Terraform.
- Experience with Splunk and OEM administration.
- Knowledge of configuration management tools like Ansible, Puppet, or Chef.
- Associate or Bachelor's degree in a relevant technical field.
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