Sr. Desktop Support Technician

2 weeks ago

Florida, United States University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The Department of Medical Student Education The Central Business Office has an exciting opportunity for a full-time to work in Miami, FL. The Senior Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

  • Acts as first point of contact for the problem determination process for desktop and network issues.

  • Organizes and prioritizes support requests.

  • Monitors, administers, tracks, and verifies completion of help desk tickets.

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

  • Prepares, installs, tests, and certifies any desktop configuration, including any necessary software drivers.

  • Conducts basic troubleshooting for desktop and laptop computers.

  • Performs preventive maintenance, including checking of workstation.

  • Executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues.

  • Decommissions any existing hardware that has been replaced.

  • Completes, updates, and closes service center tickets.

  • Acts as a team lead for troubleshooting, systems backups, archiving, and disaster recovery.

  • Maintains several hardware platform standards and reviews regularly.

  • Records, tracks, and documents problem-solving process, including all successful and unsuccessful decisions made, and actions taken.

  • Maintains repairs and rebuilds desktop computer hardware and printers.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent

  • Minimum 3 years of relevant experience

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

  • Proficiency in computer software (i.e. Microsoft Office).

  • Acts as first point of contact for the problem determination process for desktop and network issues.

  • Organizes and prioritizes support requests.

  • Monitors, administers, tracks, and verifies completion of help desk tickets.

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

  • Prepares, installs, tests, and certifies any desktop configuration, including any necessary software drivers.

  • Conducts basic troubleshooting for desktop and laptop computers.

  • Performs preventive maintenance, including checking of workstation.

  • Executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues.

  • Decommissions any existing hardware that has been replaced.

  • Completes, updates, and closes service center tickets.

  • Acts as a team lead for troubleshooting, systems backups, archiving, and disaster recovery.

  • Maintains several hardware platform standards and reviews regularly.

  • Records, tracks, and documents problem-solving process, including all successful and unsuccessful decisions made, and actions taken.

  • Maintains repairs and rebuilds desktop computer hardware and printers.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent

  • Minimum 3 years of relevant experience

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:A5

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