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IT Support Specialist

2 months ago

Florida, United States Nightwing Full time

Position Overview:

At Nightwing, we are committed to addressing the most pressing challenges in the technology sector, striving to innovate and enhance our services.

We are currently seeking a PC Support Technician who will be instrumental in delivering essential technical assistance for computers, servers, peripherals, and associated networks. This role requires direct interaction with customers, providing support in a dynamic environment.

Key Responsibilities:

  • Install and replace hardware components such as computers, printers, and laptops, ensuring proper implementation of solutions.
  • Respond promptly to customer inquiries and technical issues.
  • Diagnose and troubleshoot hardware malfunctions in various devices.
  • Manage inventory of assets, spare parts, and consumables.
  • Conduct regular preventative maintenance on workstations and peripherals.

Basic Qualifications:

  • High School Diploma or an Associate's degree with a minimum of 4 years of relevant experience, or 6 years of relevant experience in lieu of a diploma.
  • Must be a U.S. Person or Permanent Resident.

Preferred Qualifications:

  • At least 1 year of experience in a field technician role or similar capacity.
  • Familiarity with Windows 7 and 10 operating systems.
  • Strong troubleshooting skills with the ability to identify hardware issues.
  • Understanding of Service Level Agreements (SLAs) and industry best practices.
  • Excellent communication skills in English and French.
  • Experience in managing assets and spare parts.

Company Overview:

Nightwing is a leader in providing advanced technological solutions tailored for the aerospace and defense sectors. Our team is dedicated to delivering innovative products and services that enhance operational efficiency and customer satisfaction.

Diversity and Inclusion:

We believe that diversity fosters innovation and inclusion drives success. Nightwing is committed to creating a culture where all employees can contribute their unique perspectives and ideas.

Note:

All positions require a background check, which may include a drug screening.