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IT Support Specialist

2 months ago

Florida, United States Nightwing Full time

Position Overview:

We are seeking a dedicated PC Support Technician to provide essential technical assistance within our organization. This role involves direct interaction with users to resolve hardware and software issues, ensuring optimal performance of computing devices.

Key Responsibilities:

  • Install and replace hardware components such as computers, printers, and laptops, ensuring proper functionality.
  • Respond promptly to user inquiries and technical support requests.
  • Diagnose and troubleshoot hardware malfunctions in various devices.
  • Manage inventory of assets, spare parts, and consumables.
  • Conduct regular preventative maintenance on workstations and peripherals.

Qualifications:

  • High School Diploma or an Associate's Degree with a minimum of 4 years of relevant experience, or 6 years of experience in lieu of a diploma.
  • Must be a U.S. Person or Permanent Resident.

Preferred Skills:

  • At least 1 year of experience in a technical support or field technician role.
  • Familiarity with Windows 7 and 10 operating systems.
  • Strong troubleshooting abilities and hardware diagnostic skills.
  • Understanding of service level agreements and industry best practices.
  • Excellent communication skills in English and French.
  • Experience in managing technical assets and consumables.

Company Overview:

Nightwing is committed to delivering innovative solutions in the aerospace and defense sectors. Our team is dedicated to enhancing operational efficiency and ensuring the highest standards of service. We value diversity and inclusion, fostering a collaborative environment where all employees can contribute to our mission.

Work Environment:

This position requires onsite presence, ensuring direct support to our operations and maintaining the integrity of our systems.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • Generous vacation policy.
  • 401(k) plan with employer matching.
  • Tuition reimbursement and student loan repayment programs.
  • Additional benefits including life insurance and wellness programs.

We prioritize ethical practices and safety in all our operations, ensuring a secure and supportive workplace for our employees.