Channel Partner Account Manager
2 weeks ago
We are seeking a highly skilled Channel Partner Account Manager to join our team at Ntirety. As a key member of our Global Partner Program, you will play a pivotal role in client relationship management, working closely with our Channel Partners, internal departments, and other stakeholders to strengthen partner relationships, drive revenue growth, and contribute to the overall success of our partner program.
Key Responsibilities:- Provide exceptional support to all partners within the Global Partner Program
- Manage all aspects of partner relationships, anticipating short-term and long-term needs
- Assist in developing and implementing new partner onboarding, sales, marketing, and product management strategies to grow the Global Partner Program
- Become a subject-matter-expert for all things related to Global Partners and provide prompt, professional, and knowledgeable responses to partner inquiries
- Create and deliver comprehensive plans and proposals, including new product launches, migrations, and other partner projects
- Lead product and project requirement-gathering processes for new products and projects, including partner and internal communications
- Gain and maintain expertise in our product portfolio, including domains, email, hosting, and other value-added services, and how Global Partners connect and interact with our front-end and back-end systems
- Provide product demonstrations, presentations, guided walk-throughs of our product portfolio, and associated services
- Participate in discussions with prospects, customers, and partners to gather technical and process-related requirements that aid in the design of product and go-to-market strategies
- Effectively communicate with external and internal teams and Senior Leadership Team
- Ability to multi-task and manage multiple initiatives with shared resources
- Responsible for developing, scheduling, and conducting quarterly Global Partner business reviews
- Interface directly with partners and large customers throughout the implementation process to ensure that deliverables and responsibilities are correctly defined and that milestones are achieved
- Perform data analysis, revenue reconciliation, and create partner invoices on a monthly basis
- Ability to manage partner-specific projects, including gathering and documenting requirements, task assignment, defining deliverables, and managing through completion
- Liaise with various departments to effectively communicate and represent Global Partner's needs
- Proactively identifies areas of improvement in the Global Partner Channel Sales and assists in the implementation of solutions
- Bachelor's degree in marketing, business, or related field or equivalent combination of education and experience
- 2+ years of experience in Business-to-Business (B2B) account management or Client Relationship Management
- Proven record of accomplishment in managing major accounts, preferably in a technical field
- Demonstrated ability to troubleshoot and problem-solve efficiently and effectively
- Ability to juggle the roles of self-motivated Initiator and strong team player, with superior detail-oriented, organizational, and analytical skills to help identify and resolve challenging situations
- Excellent verbal and written communication skills
- Knowledge of or familiarity with fields such as project management, account planning, marketing, sales, account management, technology in general, and the web hosting or similar industry
- Proficient in Microsoft Office (Access, Excel, Outlook, PowerPoint, and Word)
- Ability to communicate to all levels of an organization, both internal and customer-facing
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