Hotel Operations Manager

1 week ago


Wilmington, North Carolina, United States Schulte Hospitality Group Full time
About Schulte Hospitality Group

Schulte Hospitality Group is a leading third-party management company with a rich history in the hospitality industry. Our team of innovative hoteliers and restaurateurs operates over 200 locations across 38 states and 3 countries, offering a diverse range of reputable brands and unique, independent properties.

Job Summary

We are seeking a dynamic and service-oriented General Manager to join our team. As a key member of our operations team, you will be responsible for managing budgets, overseeing hotel operations, and ensuring overall guest satisfaction.

Key Responsibilities
  • Manage budgets and financial plans, controlling expenditure and ensuring compliance with brand standards
  • Oversee hotel operations, ensuring efficient and effective management of staff and resources
  • Drive guest satisfaction through excellent service and quality standards
  • Maintain statistical and financial records, setting and achieving sales and profit targets
  • Recruit, train, and monitor staff, planning work schedules and addressing performance issues
  • Meet and greet customers, dealing with complaints and comments in a professional manner
  • Address problems and troubleshoot, ensuring events and conferences run smoothly
  • Supervise maintenance, supplies, renovations, and furnishings, dealing with contractors and suppliers
  • Ensure security is effective, carrying out inspections of property and services
  • Comply with licensing laws, health and safety, and other statutory regulations
Requirements
  • Minimum of two (2) years' experience as an Assistant General Manager
  • Bachelor's Degree in Hospitality Management or Business preferred
  • Ability to communicate effectively verbally and in writing, with demonstrated leadership skills
  • Excellent attention to detail, financial savvy, and proficiency in Microsoft Office
About Us

Schulte Hospitality Group is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We offer a rewarding, fun, and flexible work environment, exciting perks, and a robust benefit package, including Daily Pay, Free Telemedicine, and a 401k Plan with Company Match.



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