Service Delivery Operations Manager
1 week ago
Dan Dungy, a leading managed services company in Oklahoma City, is seeking a seasoned Service Delivery Manager to join their dynamic team. With several positions open now, the company is looking for individuals who can help drive business growth and deliver exceptional service to their clients.
About the Role
This is a critical position that requires a highly skilled and experienced professional to manage the delivery of services, from initial concept to final delivery. As a Service Delivery Manager, you will be responsible for ensuring the seamless delivery of services to our esteemed clientele, working closely with our engineering team to deliver high-quality results on time and within budget. You will also be the primary point of contact for our clients, developing and maintaining strong relationships to drive customer satisfaction and loyalty.
Key Responsibilities
- Manage all aspects of service delivery, from initial concept to final delivery, ensuring high levels of customer satisfaction.
- Develop and maintain strong relationships with clients, acting as the primary point of contact for all service delivery matters.
- Work closely with our engineering team to ensure that services are delivered on time and within budget.
- Regularly review and improve service delivery processes to increase efficiency and quality.
- Coordinate with various teams to address any issues or delays in service delivery.
- Develop and implement strategies for improving service delivery, including introducing new technologies or methodologies.
- Provide regular reports on service delivery performance to senior management.
Requirements
A minimum of 5 years experience in a service delivery role with a technology managed services firm or similar role in an enterprise environment. Proven experience managing the delivery of services from concept to final delivery. Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. A degree in Engineering, IT, Business Management, or a related field is preferred.
Compensation: Competitive salary range: $80,000 - $120,000 per year (dependent on experience).
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