Technical Service Delivery Director

7 days ago


Oklahoma City, Oklahoma, United States Jobot Full time
Company Overview
Dan Dungy, a growing managed services company in Oklahoma City, is seeking a professional and technical engineer or analyst to join their team. The company has several positions open now and is looking for individuals who can help support their customers.

Job Description
We are looking for a Service Delivery Manager to ensure the seamless delivery of our services to our esteemed clientele. As a Service Delivery Manager, you will be responsible for managing the delivery of our services, from the initial concept to the final delivery, ensuring we meet the highest standards of service quality and efficiency. You will be the primary point of contact for our clients and will work closely with our engineering team to ensure that all services are delivered on time and within budget.

Key Responsibilities
  • • Manage all aspects of service delivery, from initial concept to final delivery, ensuring high levels of customer satisfaction.
  • Develop and maintain strong relationships with clients, acting as the primary point of contact for all service delivery matters.
  • Work closely with our engineering team to ensure that services are delivered on time and within budget.
  • Regularly review and improve service delivery processes to increase efficiency and quality.
  • Coordinate with various teams to address any issues or delays in service delivery.
  • Develop and implement strategies for improving service delivery, including introducing new technologies or methodologies.
  • Provide regular reports on service delivery performance to senior management.

Requirements
A minimum of 5 years experience in a service delivery role with a technology managed services firm or similar role in an enterprise environment. Proven experience managing the delivery of services from concept to final delivery. Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. A degree in Engineering, IT, Business Management, or a related field is preferred.

Salary: $80,000 - $120,000 per year (depending on experience).

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