Senior Service Delivery Professional
1 week ago
Dan Dungy, a growing managed services company in Oklahoma City, seeks a seasoned Service Delivery Manager to lead their team in delivering exceptional services to their clients. With several positions open now, the company is looking for individuals who can drive business growth and excellence in service delivery.
About the Job
In this critical role, you will be responsible for managing the delivery of services, from initial concept to final delivery, ensuring high levels of customer satisfaction and driving business growth. As the primary point of contact for our clients, you will develop and maintain strong relationships, working closely with our engineering team to deliver high-quality results on time and within budget. You will also regularly review and improve service delivery processes, coordinate with various teams to address issues or delays, and develop and implement strategies for improving service delivery.
Responsibilities
- • Manage all aspects of service delivery, from initial concept to final delivery, ensuring high levels of customer satisfaction.
- Develop and maintain strong relationships with clients, acting as the primary point of contact for all service delivery matters.
- Work closely with our engineering team to ensure that services are delivered on time and within budget.
- Regularly review and improve service delivery processes to increase efficiency and quality.
- Coordinate with various teams to address any issues or delays in service delivery.
- Develop and implement strategies for improving service delivery, including introducing new technologies or methodologies.
- Provide regular reports on service delivery performance to senior management.
Qualifications
A minimum of 5 years experience in a service delivery role with a technology managed services firm or similar role in an enterprise environment. Proven experience managing the delivery of services from concept to final delivery. Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. A degree in Engineering, IT, Business Management, or a related field is preferred.
Remuneration: Salary range: $80,000 - $120,000 per year (dependent on experience).
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